Deskside Technician I

Stefanini Group • Overland Park, KS

6d • Onsite

About The Position

Stefanini Group is looking for a Deskside Technician I for a globally recognized company! This role involves providing hardware/software support services to onsite clients, including break/fix solutions. The technician will diagnose end-user system failures, implement repair solutions, and troubleshoot network devices to ensure PC connectivity. A key aspect of the role is explaining refresh processes to end-users and assisting with the configuration and synchronization of refreshed computers. The position requires flexibility to handle various activities and changes, the ability to remain calm under pressure, strong organizational skills, and a detail-oriented approach. Adherence to processes, documentation of work, task tracking, and performing QA activities are also essential.

Requirements

• Experience with Windows 10
• Expertise with Windows 11
• Demonstrated experience with non-standard Software Installation
• Demonstrated experience loading computer images with SCCM and PowerShell scripts
• Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process
• Strong technical and communication ability
• High organizational ability
• Detailed oriented
• Demonstrated ability to follow processes

Nice To Haves

• Flexibility to handle a variety of activities and changes
• Demonstrated ability to remain calm if activities do not go according to plan

Responsibilities

• Provide hardware/software support services to onsite client including break/fix
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Explain refresh processes to end-users
• Help configure and sync refreshed computers
• Document work
• Track tasks/installs
• Perform QA activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed