Deskside Support Technician

Kyndryl•Norwalk, SC

1d•$38,400 - $78,120•Onsite

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. The Role Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero. This position is fully onsite and will be based at one of the following client locations, determined by the selected candidate’s proximity: Windsor Locks, CT York, NE Rockford, IL Chula Vista, CA Riverside, CA Winston Salem, NC Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support. Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here.

Requirements

5+ years of experience providing IT support
Experience working in a customer facing environment
Strong communication skills including email, phone and in-person
U.S. citizens and reside within the United States.

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or related technical field

Responsibilities

Delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support.
Testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments.
Tackling hardware and software dilemmas across a multitude of device types, both on-site and through remote support.
Showcasing knowledge of popular operating systems and applications.
Collaborating with other internal teams at Kyndryl as well as alliance partners, such as Microsoft.
Recognizing opportunities for modernization and automation within your realm.
Presenting innovative ideas that not only enhance the end-user experience but also drive cost savings.
Ensuring we meet XLA and SLA targets.