Deskside Support Engineer - Stamford, CT

Merge IT•Stamford, CT

2d•Onsite

About The Position

Our enterprise-level client is seeking to add a Deskside Support Engineer to the team in Stamford, CT. This is a 4-month contract role with potential for extensions based on performance. The position is onsite in Stamford, CT, and requires a drug and background check. The role involves handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support. The engineer will provide onsite support at a one-person site, with support from a remote team of over 25 peers for collaboration and training.

Requirements

Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills

Nice To Haves

Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications such as A+, MCP, or ITIL are a plus but not required

Responsibilities

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads