Executive Conference Room Support Engineer - Stamford, CT

Merge IT•Stamford, CT

2d•Onsite

About The Position

Our enterprise-level client is seeking to add an Executive Conference Room Support Engineer in Stamford, CT. The Senior Customer Engineer role is responsible for first level troubleshooting and support of our clients who utilize laptops, MACs, and chrome books. As a senior role there is a higher level of experience and leadership expected that will help support the larger team as well as our clients. The successful candidate will support technology and initiatives that serve the overall conference and computing environment, with a focus on Executive Team and their experience with conference room technology. Understanding of conference room and telepresence technologies as well as the equipment in these rooms are an important part of this Sr. Customer Engineer role.

Requirements

Legally eligible to work in the United States.
Bachelor's degree and a minimum 2 years of IT experience OR in lieu of degree, a High School Diploma/GED and minimum 4 years of IT experience.
Minimum 2 years of experience working with client technology functions including computing asset lifecycle management, A/V equipment configuration, and technical troubleshooting.
Minimum of 2 years of experience with IT Configuration Management solutions such as Active Directory, GPO, MSFT SCCM, and Casper JAMF.
Must be willing to work in our Stamford location full time.
Organizational and analytical skills, and ability to navigate complex issues, and achieve strategic goals.
Self-motivated, flexible and highly resourceful.
Strong verbal & written communication skills, with demonstrated experience in addressing all levels of the organization.
Ability to prioritize and meet multiple aggressive project deadlines.
Microsoft Products (Office, Teams, Outlook to name a few)
PC Hardware – Advanced
Apple MAC – Intermediate
Mobile Device Management – Intermediate
A/V Equipment & Related Technologies – Intermediate
Works under general supervision.
Uses discretion and has awareness of health and safety at work.
Takes initiative in identifying and negotiating appropriate development opportunities.
Able to define and follow instructions and procedures.
Demonstrates the ability to absorb and apply technical information.
Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
Demonstrates an organized approach to work.
Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
Proven ability to work under pressure and to tight deadlines.
Routine administrative skills
Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

Nice To Haves

Ideally certified in appropriate technologies to support business strategy.

Responsibilities

Support CxO and their direct staff for their personal technology needs.
Coordinate technology issue resolution across partner's platforms.
Provide Audio/Video support including audio, video and web conferencing, webcast, for the campus, with a focus on Executive support.
Provide training on new or established technologies to Executives and their Assistants.
Provide QA for new technology implementation including hardware, mobility, and application, while working with vendor partners to integrate solutions.
Available for after-hours Executive support.
Provide escalation support for L2 technicians.
Provide continuous improvement feedback to technology product owners.
Understanding of proper use and troubleshooting of all collaboration tools including: Teams meeting, WebEx meeting, Zoom, Videoconference/Telepresence – scheduling and operation, Audioconference services, Webcast / Video on Demand origination and viewing, Other virtual conference technologies.