Desk Side Support Technician
Coforge•Charleston, WV
About The Position
Desktop support technicians are primarily responsible for fixing and maintaining the organization’s desktop computing environment. They take ownership of issues escalated from the Service Desk and resolve client PC issues through in-person desk-side visits or remote assistance. The role provides support for computer hardware and software, mobile and peripheral devices, and conference audiovisual equipment. It also involves system setup and reimaging, hardware troubleshooting and repair, asset management, incident documentation, and assistance with special projects and other Resolver Groups.
Responsibilities
- Provide PC hardware and software support, including support for printers, fax machines, phones, mobile devices, projectors, and conference audiovisual equipment.
- Support wireless devices, smartphones, tablets, and remote laptop connectivity.
- Set up, reinstall, and reimage computers; assist with relocating or reconfiguring PC hardware (Install/Move/Add/Change/Delete, or IMACD, activity).
- Diagnose PC hardware issues and maintain spare inventory for hardware swaps.
- Replace field-serviceable parts and/or manage warranty hardware repair processes.
- Ensure proper disposition of PCs upon transfer or end of life, including storage and quarantine of user data and secure wiping of end-user systems according to prescribed disposal procedures.
- Assist with asset management, including tracking, procurement, and retrieval of hardware upon employment termination.
- Follow incident procedures, document problems and fixes in the Incident Problem Management System, and follow escalation procedures.
- Assist with special projects as needed.
- Assist other Resolver Groups as necessary.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
