Desk Clerk-11-205 - SC/Alegria-Zahn

Salvation Army Careers•Los Angeles, CA

About The Position

The Desk Clerk at the Zahn Memorial Family Emergency Shelter provides general oversight of residents and rooms, checks residents in and out, and evaluates and reports residents’ conditions to the Program Director and Case Managers. The role also supports Case Managers with documentation and tracking residents’ progress after discharge and follow-up. The Desk Clerk provides professional, compassionate, and safe care; responds courteously to residents’ needs; maintains a safe and welcoming environment; explains and enforces program rules; completes intakes and resident records; updates HMIS data; and prepares daily logs and shift reports. The position includes monitoring residents and the building, documenting and reporting incidents, maintaining security and confidentiality, responding to emergencies, directing calls, monitoring medication, and assisting with kitchen and cleaning duties. The employee may work an irregular schedule with varying hours as needed and perform other duties assigned by a supervisor or management.

Requirements

High school diploma or GED required.
At least one year of experience working with low-income and/or homeless individuals and families.
Valid Class C California Driver’s License.
Must pass a criminal background check.
Must be at least 18 years of age.
Culturally sensitive and non-judgmental approach.
Knowledge and sensitivity regarding homelessness, mental health, and chronic illness.
Ability to work independently and as part of a team.
Basic information about blood-borne infections and universal precautions, including use of protective devices.
CPR/First Aid Certification.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, and pull objects such as files and file-cabinet drawers; reach overhead; operate a computer, fax, and telephone; and lift up to 25 pounds.
Must be vaccinated from COVID-19.

Nice To Haves

Associate degree or bachelor’s degree preferred.
Bilingual English/Spanish preferred.

Responsibilities

Provide professional, compassionate, and safe care for residents and respond to their needs promptly and courteously.
Support residents and monitor clients to maintain a safe, quiet, and friendly atmosphere.
Explain program rules and procedures and ensure residents adhere to policies and procedures.
Complete intakes as needed, prepare intake forms and records, and establish files for new residents.
Enter and update HMIS data as needed.
Follow Alegria and Salvation Army policies and procedures.
Complete daily logs, obtain required signatures, and provide end-of-shift reports to the oncoming shift and Program Director.
Monitor the house and residents and conduct rounds as directed by a supervisor.
Document and report unusual occurrences, incidents, and injuries.
Ensure residents’ rooms are neat and clean and hallways are clear of obstructions and safety hazards.
Coordinate with other staff to support safety and security measures and maintain building security inside and outside.
Respond promptly and appropriately to emergencies.
Maintain resident confidentiality.
Assist Case Managers with documentation and tracking residents after discharge and follow-up.
Answer incoming calls and direct them to appropriate individuals courteously and professionally.
Monitor residents’ medication.
Assist with kitchen duties and daily cleaning of common areas as needed.
Organize food purchases, receiving and storage, food preparation, and cleaning as needed.
Perform other duties assigned by the immediate supervisor or management personnel.