Desk Clerk

Hope Solutions•San Pablo, CA

6d•Onsite

About The Position

Hope Solutions, founded in 1991, is a non-profit agency providing permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. We envision a world where everyone has a home and community support to live with dignity. Our mission is to heal the effects of poverty and homelessness. We are seeking passionate, mission-driven individuals to join our team and improve the lives of others. The Desk Clerk, under the guidance of the Assistant Manager, will maintain smooth operations within an affordable housing facility. This role involves welcoming residents and guests, managing check-ins/check-outs, handling inquiries, providing customer service, maintaining records, coordinating with staff, and addressing issues to create a positive environment.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities.
AA or AS degree in a field applicable to property/facility management OR a high school diploma plus a minimum of 3 years' experience in property/facility management.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Ability to walk, climb stairs, and enter/exit the facility to manage the premises.
Ability to work in a desk setting for up to 8 hours at a time to manage resident and visitor traffic.
Ability to drive an automobile and transport oneself, including driving at night.

Nice To Haves

Experience with and/or interest in handling light maintenance skills is strongly preferred.
Bi-lingual in English/Spanish is a plus.

Responsibilities

Maintain familiarity with all residents of El Portal Place.
Collaborate closely with supportive staff to help residents overcome issues that may place them at risk for eviction (e.g., behavioral issues, mental health problems, physical limitations).
Encourage residents to utilize available services and programs.
Maintain awareness of culturally diverse consumer populations and perform duties with a trauma-informed approach.
Keep an accurate log of all visitors, recording names and assuring sign-in/out.
Answer telephones and take accurate messages.
Convey accurate information to team members and/or appropriate authorities.
Conduct patrols of the building according to a schedule.
Ensure doors and gates are closed and locked.
Respond to emergency situations by calling appropriate emergency services.
Enforce building policies and house rules.
Keep lobby areas clean and neat.
Monitor parking areas and enforce policies.
Inform the Assistant Manager, team members, and/or Property & Services Manager of any unusual activity.
Enforce the complex's no-loitering policy.
Manage resident complaints and issues.
Perform other related duties as requested by supervisory staff.
Professionally represent Hope Solutions in all circumstances.
Comply with policies, procedures, standards of practice, and outcome requirements.
Comply with legal/ethical professional guidelines for maintaining consumer confidentiality, HIPAA, consumer rights, advocacy, and safety.
Comply with all local, state, and federal regulations and Hope Solutions policies.
Maintain knowledge of and compliance with Fair Housing regulations.
Update management on financial matters regarding monies received and spent for maintenance, repair/rehabilitation, insurance claims, and reports.
Attend all required meetings, including staff meetings, team meetings, consumer case conferences, and training.
Attend program development meetings as required.
Interface and integrate efficiently with Hope Solutions management, service providers, and residents.
Complete required personnel-related paperwork.
Complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
On-call, after-hours, and backup work will be required.
Other duties as assigned.