Bell Desk Clerk

Marriott • Wailea, HI

13d • Onsite

About The Position

The Bell Desk Clerk is responsible for monitoring service delivery times, such as check-in and check-out turnaround times and amenity deliveries. This role involves comparing service levels and response times of Bellstand/Door Service employees, communicating with management to increase efficiencies through timely reports, and maintaining the integrity of the database by ensuring all work orders are closed. The clerk will also manage and order guest amenity items to meet par-levels based on forecasted occupancy, contribute to meetings by delivering pertinent information, and handle all guest calls for Bellstand/Door Services. This includes coordinating requests, entering and tracking work orders in the database, following up with guests to ensure satisfaction, researching misplaced luggage, and organizing storage areas. The position also requires adherence to company policies, reporting accidents and unsafe conditions, maintaining a professional appearance, protecting company assets, and developing positive working relationships. The role involves identifying opportunities for efficiency and productivity improvements, reading various formats of information, and performing physical tasks such as running, walking, standing, sitting for extended periods, and lifting objects up to 50 pounds without assistance and over 75 pounds with assistance. Movement may include sloping, uneven, or slippery surfaces, stairs, and service ramps, as well as reaching, bending, twisting, pulling, and stooping. Other reasonable job duties may be requested.

Requirements

• Monitor trends by reporting and displaying service delivery times, such as check in and checkout turnaround times and amenity deliveries.
• Compare service levels/response times of Bellstand/Door Service employees.
• Communicate with manager to increase the efficiencies of Bellstand/Door Services by preparing timely reports to verify that the management team has access to the most current metrics.
• Monitor the Bellstand/Door Services portion of databases to verify that all work orders are “closed” as well as other duties required to maintain the integrity of the database.
• Maintain and order guest amenity items to consistently meet par-levels based on forecasted occupancy levels.
• Contribute to daily and monthly meetings by delivering pertinent information to employees.
• Take all guest calls for Bellstand/Door Services and coordinate the requests among the Bellstand/Door Services employees.
• Enter the work order into the database then follow the work order until closed and the follow up call has been made back to the guest to verify complete satisfaction.
• Research misplaced luggage and organize the overall Bellstand/Door storage areas.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested.

Responsibilities

• Monitor trends by reporting and displaying service delivery times, such as check in and checkout turnaround times and amenity deliveries.
• Compare service levels/response times of Bellstand/Door Service employees.
• Communicate with manager to increase the efficiencies of Bellstand/Door Services by preparing timely reports to verify that the management team has access to the most current metrics.
• Monitor the Bellstand/Door Services portion of databases to verify that all work orders are “closed” as well as other duties required to maintain the integrity of the database.
• Maintain and order guest amenity items to consistently meet par-levels based on forecasted occupancy levels.
• Contribute to daily and monthly meetings by delivering pertinent information to employees.
• Take all guest calls for Bellstand/Door Services and coordinate the requests among the Bellstand/Door Services employees.
• Enter the work order into the database then follow the work order until closed and the follow up call has been made back to the guest to verify complete satisfaction.
• Research misplaced luggage and organize the overall Bellstand/Door storage areas.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed