Case Manager- -11-205 - SC/ Zahn

Salvation Army Careers•Los Angeles, CA

About The Position

The Case Manager provides ongoing support and expertise through comprehensive assessment, planning, implementation, and evaluation of client needs. The role aims to improve client management and satisfaction, promote continuity of care and cost effectiveness, and coordinate case management, utilization review and management, and discharge or permanent-housing planning. The Case Manager is accountable for the care coordination and discharge planning of all clients and reports to the Program Manager. The Case Manager assesses program residents’ housing, health, financial, and psychological needs and develops and implements individual service plans to address them. The position provides strength-based case management and service coordination to help clients obtain and maintain permanent housing, while coordinating access to benefits, health care, community resources, and housing-readiness services. It also maintains accurate client records and required reports, supports program policy implementation, and works with agency programs and community providers to improve participant outcomes.

Requirements

At least one year of experience working with low-income and/or homeless individuals and families.
Valid Class C California Driver’s License.
Ability to pass a criminal background check; if working near children, a criminal background check and certification for Protect the Mission policies and procedures are required.
Knowledge of issues related to homelessness.
Ability to work with diverse populations in a caring, sensitive, and nonjudgmental manner.
Basic understanding of mental health disorders.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Windows, Word, and Excel.
CPR/First Aid certification.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or sometimes continuously; grasp, push, and pull objects such as files and file-cabinet drawers; reach overhead; and lift up to 25 pounds.

Nice To Haves

Bachelor of Arts in Social Work, an associate degree, or a degree in a related field is preferred.
Bilingual English/Spanish is preferred.

Responsibilities

Provide strength-based case management and service coordination to help clients obtain and maintain permanent housing, including intake, housing plans, case conferencing, discharge planning, and retention follow-ups.
Maintain and update client information as required by HMIS; ensure client records are accurate and document completed goals; compile data for demographic reports.
Prepare periodic reports required by The Salvation Army, funding agencies, and city or county contracts.
Develop an individual service plan for each client, monitor progress through case management sessions, and conduct necessary reevaluations.
Assist clients in accessing financial entitlements, including CalWORKs and GR CBEST, and health care services, including medical, psychological, and substance-abuse services; provide advocacy as needed.
Monitor, implement, and enforce applicable program policies using evidence-based practices, including intensive case management, motivational interviewing, harm reduction, critical time intervention, and housing first practices.
Maintain comprehensive knowledge of HMIS and complete required data entry.
Understand rules and regulations for local and federal housing programs used by Los Angeles County community providers, including Rapid Re-Housing, Flexible Housing Subsidy Pool, Tenant Based Rental Assistance, and Section 8.
Drive clients to housing appointments, assist with housing searches, and help complete housing documentation.
Facilitate access to housing-readiness services, including credit repair, legal aid, housekeeping, money management, and tenant rights and responsibilities.
Maintain current files of appropriate community resources for team use.
Coordinate with other agency programs and departments, including Work Source Center, DPSS, FSC, DMH, DHS, and LAHSA, to maximize participant outcomes.
Attend weekly case management meetings to update the team on service-plan progress and emerging needs.
Ensure HIPAA compliance regarding client matters.
Perform other duties as assigned by the management team.