Desk Attendant

Little Rock Athletic Centers LLC•Little Rock, AR

4d•Onsite

About The Position

The Desk Attendant is responsible for providing top-notch customer service and ensuring a positive member experience. This role involves opening and closing the facility, managing phone calls, answering member inquiries about memberships and facility programs, processing guest passes, and handling Point of Sale transactions. Additionally, the Desk Attendant is responsible for completing opening and closing procedures, including cash drawer reconciliation, maintaining cleanliness standards, managing towel services, distributing locker keys, and performing daily cleaning duties. A key aspect of this role is upholding the company's principle to “Improve the day” for members and guests.

Requirements

Patience, tact, and clear communication skills
Age 18 or older
Skills in both leadership and customer service
Solid work ethic
Commitment to our values: hospitality, integrity, teamwork, care, and family

Responsibilities

Provide top-notch customer service and member experience
Open and close the facility based on shift schedule
Answer the phone, take messages for the Club Manager when necessary
Answer membership and facility questions
Greet and check in members, verify their Club privileges
Effectively process guest passes when Club privileges do not exist
Accurately answer questions regarding all Club processes and programs
Process all Point of Sale transactions
Complete opening and closing procedures, including balancing the cash drawer and maintaining the cleanliness standards of the Club
Wash, dry, and fold the towels, and keep a constant supply of towels available to members and guests
Distribute locker keys
Perform daily cleaning duties
Uphold our principle to “Improve the day”