Designer (Intermediate Level)
About The Position
USAA is seeking a Designer to contribute to high-performing, cross-organizational teams and apply human-centered design knowledge to moderately complex Member and Employee experiences. The role supports research, ideation, concepting, prototyping, testing, and delivery in a data-informed Agile environment, collaborating with team members to develop and refine solutions aligned with member needs. The position is based at either USAA's San Antonio or Plano, Texas location and requires working in the office four days per week. Relocation assistance is not available. The Designer works with guidance across their workstream, from discovery through implementation of design artifacts and prototypes.
Requirements
- Bachelor's degree, or four years of relevant education and/or experience.
- Two years of relevant on-the-job experience in Product Design, UX Design, Service Design, or Design Research, delivering complex design systems for web and native applications.
- A portfolio demonstrating experience designing digital experiences for mobile and web-based applications.
- Experience developing facilitation, collaboration, and consensus-building skills.
- Proficiency with standard design and workplace applications, including industry-standard design, prototyping, and collaboration software and Microsoft Office Suite.
- Understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture, and usability.
- Experience designing user interfaces for web and mobile applications, including iOS and Android.
- Developing written and verbal communication, interpersonal, and time-management skills, with strong attention to detail.
- Ability to work effectively in a team, deliver results on time, learn quickly, and apply solid organizational and prioritization skills.
Nice To Haves
- Proficiency in Figma and prototyping for native, desktop, and web experiences.
- Experience with interaction and visual design for mobile and web applications.
- Experience conducting human-centered research and translating insights into user-centered designs.
- Knowledge of UI design trends, accessibility, and best practices.
- Experience working with Design Systems or Design Language Systems.
- Strong collaboration and communication skills, with experience using tools such as Maze and Zoom.
- US military experience through military service or as a military spouse/domestic partner.
Responsibilities
- Identify and document business problems to help shape solutions for moderately complex cross-organizational projects.
- Contribute ideas and facilitate work with cross-functional stakeholders during human-centered design sessions and group discussions.
- Collaborate with team members to ensure work meets agreed-upon business requirements.
- Support all parts of a workstream, from discovery through implementation of design artifacts and prototypes, with guidance.
- Support human-centered research and synthesize findings to determine directions aligned with member and employee needs.
- Create and document design assets with guidance, applying interaction design, visual design, and/or content design skills.
- Participate in critiques and design reviews, offering and receiving relevant, focused feedback.
- Apply a foundational understanding of human-centered and service design principles and methodologies.
- Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension.
- Life insurance.
- Parental benefits and adoption assistance.
- Paid time off, including paid holidays and 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
