Designer (Intermediate Level)

USAA•San Antonio, TX

2d•Hybrid

About The Position

USAA is seeking a Designer to contribute to high-performing, cross-organizational teams and apply human-centered design knowledge to moderately complex Member and Employee experiences. The role supports research, ideation, concepting, prototyping, testing, and delivery in a data-informed Agile environment, collaborating with team members to develop and deliver solutions aligned with member needs. The position is based in San Antonio or Plano, Texas, and requires working in the office four days per week. Relocation assistance is not available.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Two years of relevant on-the-job experience in Product Design, UX Design, Service Design, or Design Research, delivering complex design systems for web and native applications.
Portfolio demonstrating experience designing digital experiences for mobile and web-based applications.
Experience developing facilitation, collaboration, and consensus-building skills.
Proficiency with standard design and workplace applications, including industry-standard design, prototyping, and collaboration software and Microsoft Office Suite.
Understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture, and usability.
Experience designing user interfaces for web and mobile applications, including iOS and Android.
Developing written and verbal communication, interpersonal, and time-management skills, with strong attention to detail.
Ability to work effectively in a team, deliver results on time, learn quickly, and maintain strong organizational and prioritization skills.

Nice To Haves

Proficiency in Figma and prototyping for native, desktop, and web experiences.
Experience with interaction and visual design for mobile and web applications.
Experience conducting human-centered research and translating insights into user-centered designs.
Knowledge of UI design trends, accessibility, and best practices.
Experience working with Design Systems or Design Language Systems.
Strong collaboration and communication skills, with experience using tools such as Maze and Zoom.
US military experience through military service or as a military spouse/domestic partner.

Responsibilities

Identify and document business problems to help shape solutions for moderately complex cross-organizational projects.
Contribute ideas and help facilitate human-centered design sessions and group discussions with cross-functional stakeholders.
Collaborate with team members to ensure work meets agreed-upon business requirements.
With guidance, support all parts of a workstream from discovery through implementation of design artifacts and prototypes.
Support human-centered research and synthesize findings to determine a direction aligned with member and employee needs.
Create and document design assets with guidance, using interaction design, visual design, and/or content design skills.
Participate in critiques and design reviews, offering and receiving relevant, focused feedback.
Apply a foundational understanding of human-centered and service design principles and methodologies.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.