Designer/Sales Specialist In-Store

The Container Store•Wauwatosa, WI

10d•Onsite

About The Position

The Designer/Sales Specialist drives results by designing custom spaces and storage and organization solutions in store. This customer-facing role spends 100% of its time engaging customers, selling general merchandise, introducing Elfa, and designing spaces. The position calls for strong leadership, excellent selling skills, and a commitment to exceptional customer service and creating the best possible customer experience. The Container Store is a specialty retailer of storage and organization products, offering creative, multifunctional, customizable solutions. Its culture is based on Foundation Principles that guide relationships with employees, vendors, customers, and communities. The Designer/Sales Specialist represents the brand, supports store initiatives, and helps customers move projects from inquiry through installation.

Requirements

Excellent communication and follow-up skills.
Design experience and spatial intelligence.
Strong computer skills.
Ability to work in a constant state of alertness and in a safe manner.
Availability to work weekends and two evenings.
Availability during Thanksgiving and holiday week for the peak season.
Commitment to scheduled hours and flexibility to work additional hours as business needs change.
Ability to communicate clearly and effectively, orally and in writing, with people at all levels inside and outside the organization.
Ability to distinguish mission-critical tasks from lower-priority work and focus on high-value projects.
Strong time-management and organizational skills, including the ability to manage multiple projects.
Focused attention to detail and ability to work quickly and accurately under pressure.
Ability to make strategic, effective decisions in the best interests of customers and the company by objectively processing information.
Maintain a professional appearance and follow the required dress code when representing The Container Store.

Nice To Haves

College degree preferred.
Two to five years of sales and clientele experience preferred.
Knowledge of and passion for trends in the custom closets and retail industry.

Responsibilities

Collaborate with customers to design customized plans clearly and professionally.
Promote available services in customer interactions, including in-home designing, in-home organizing, installation, financing, and loyalty programs.
Close sales efficiently and build repeat and referral business.
Communicate with managers and Support Center partners to complete projects from inquiry through installation and achieve sales goals.
Lead the sales floor and perform other tasks or duties in partnership with managers.
Stay current on company training, selling practices, product knowledge, promotions, processes, and philosophies when interacting with customers and store employees.
Lead and participate in daily maintenance of the custom space area and the store's visual presentation.
Act as a brand ambassador by driving, motivating, and supporting company initiatives, and modeling and coaching professional and productive behaviors with store employees.
Use company tools and email proficiently and consistently.

Benefits

Rewarding pay.
Competitive health, dental, and vision plans.
401(k) retirement savings plan with optional investment guidance and assistance through Fidelity.
Access to the 1equals3 website for benefits information and company updates.
Competitive sick pay and paid time off.
For full-time associates: basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts.
Parental leave policies, adoption and surrogacy assistance, and fertility and maternity support program.
For full-time associates: paid holidays, gym membership discounts, and a qualified transportation benefits program.
Discounts on company merchandise, custom spaces, services, gift cards, and pet insurance.
Service awards, retirement gifts, and recognition for employees who exemplify core principles and make exceptional daily contributions.
Employee Resource and Affinity Groups, with opportunities to connect, support one another, celebrate cultural heritages, and help guide community giving.
Fun and collaborative work environment with opportunities to learn, grow, and make a difference.