Designer/Sales Specialist In-Store

The Container Store Inc.•Wauwatosa, WI

11d•Onsite

About The Position

The Designer/Sales Specialist drives results by designing custom spaces and storage and organization solutions in store. This customer-facing role spends all working time engaging customers, selling general merchandise, introducing Elfa, and designing spaces. The role requires strong selling skills, exceptional customer service, and a focus on ensuring customers have the best experience. It also serves as a leadership and role-model position on the sales floor, supporting store employees and company initiatives. The Container Store is a specialty retailer focused on storage and organization products and customizable solutions. Its culture is guided by Foundation Principles that shape relationships with employees, vendors, customers, and communities. The position requires availability on weekends, two evenings, and during Thanksgiving and holiday week. Hours are based on performance in the role, and additional hours may be needed as business needs change. The company describes a fun, collaborative work environment and offers benefits that vary for full-time associates.

Requirements

Design experience and spatial intelligence.
Excellent communication and follow-up skills.
Maintain a professional appearance and comply with the required dress code when representing The Container Store.
Knowledge of and passion for trends in the custom closets and retail industry.
Strong computer skills.
Ability to work in a constant state of alertness and in a safe manner.
Availability to work weekends and two evenings.
Availability during Thanksgiving and holiday week during the peak season.
Commitment to scheduled hours and flexibility to work additional hours as business needs change.
Ability to communicate clearly and effectively, orally and in writing, at all levels within and outside the organization.
Ability to prioritize mission-critical tasks and focus on the most value-added work.
Strong time-management and organizational skills, including the ability to manage multiple projects at once.
Focused attention to detail and ability to work quickly and accurately under pressure.
Ability to make strategic, effective decisions in the best interests of customers and the company, objectively processing information.

Nice To Haves

College degree preferred.
2–5 years of sales and clientele experience preferred.

Responsibilities

Collaborate with customers to design customized plans clearly and professionally.
Promote available services during customer interactions, including in-home designing, in-home organizing, installation, financing, and loyalty programs.
Close sales efficiently and build repeat and referral business.
Communicate with managers and Support Center partners to complete projects from inquiry through installation and achieve sales goals.
Lead the sales floor and perform other tasks or duties in partnership with managers.
Keep current on company training, selling practices, product knowledge, promotions, processes, and philosophies when interacting with customers and employees.
Lead and participate in daily maintenance of the custom space area and the store’s visual presentation.
Act as a brand ambassador by driving, motivating, and supporting company initiatives and modeling and coaching professional, productive behaviors to help achieve store goals.
Use company tools and email proficiently and consistently.

Benefits

Competitive health insurance plans.
Dental insurance.
Vision insurance.
401(k) retirement savings plan with optional investment guidance and assistance through Fidelity.
Competitive sick pay and paid time off.
Basic life insurance for full-time associates.
Disability insurance options for full-time associates.
Accident insurance for full-time associates.
Critical illness insurance for full-time associates.
Hospital indemnity insurance for full-time associates.
Flexible spending accounts for full-time associates.
Parental leave policies for full-time associates.
Adoption and surrogacy assistance for full-time associates.
Fertility and maternity support program for full-time associates.
Paid holidays for full-time associates.
Gym membership discounts for full-time associates.
Qualified transportation benefits program for full-time associates.
Employee discounts on merchandise, custom spaces, services, and gift cards.
Pet insurance for full-time associates.
Service awards and retirement gifts.
Employee Resource and Affinity Groups.