Designer + Account Manager

Interior Office Solutions•San Jose, CA

18h•$125,000 - $135,000•Onsite

About The Position

Project Designer, Account Manager on the Customer Experience Team, is responsible for all project and daily work order activities, sales and full customer satisfaction for assigned accounts.

Requirements

Strong knowledge of interior design field, current practices and building codes.
Understands contract furniture processes, including furniture specifications, order preparation, project management, order management and delivery/installation requirements.
Committed to learning all processes and attends internal trainings as required for role.
Interior Design Degree required
Minimum 5+ years Commercial Furniture Sales experience
Intermediate to advanced AutoCAD / CET proficiency
Software proficient in Excel, Word and PowerPoint
Demonstrated space planning and project management ability
Excellent time management skills
Actively engaged in design community
Polished communication skills
Excellent interpersonal skills

Nice To Haves

Experience with Haworth products preferred

Responsibilities

Attends client planning meetings; presents plans and information to customer for review and approvals
Develops space plans utilizing AutoCAD / CET and finished working drawings for specification and installation; validates plans against construction, electrical engineering and A&D drawing sets; gains customer approvals
Develops product specifications; double-checks specifications against plans; gets specifications order-entry ready using an electronic specification program.
Single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account
Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, electrical engineers, IT, etc.)
Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
Ensures standards of performance are met for all customer work activities
Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for “cost-of-sale” against account purchases
Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer’s requests
Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership
Assist Quality Assurance team with timely generation of punch list specifications & completion of punch list. Unless there is no QA team in the location.