Manager, Digital Designer

Synthesia•Austin, TX

6d•Hybrid

About The Position

The Digital Design Manager will lead the service delivery for Synthesia's creative and educational technology offerings, ensuring clients receive exceptional support and value. This role is central to guiding clients through the adoption of multimedia instructional solutions, digital design projects, and visual communication content, ensuring they leverage the full suite of services for maximum impact. The Digital Design leader will be the key connector between clients and internal teams, advocating for client needs and driving project success from inception to completion. The ideal candidate is pragmatic, solutions-oriented, and enjoys bringing structure to complex challenges while building scalable ways of working.

Requirements

Bachelor’s degree in Business, or a related field.
Proven experience in managing service.
Experience in leading cross-functional teams and managing complex projects is essential.
Strong strategic thinking abilities with the capacity to translate client needs into actionable plans.
Experience in using data and feedback to drive continuous service improvement and content effectiveness.
Excellent project management skills, with a track record of leading projects that meet or exceed client expectations.
Proficiency in project management tools and CRM systems is required, particularly Salesforce.
Outstanding interpersonal and communication skills, with the ability to engage with clients and internal teams at all levels.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing client needs and business priorities.
A pragmatic, execution-focused mindset with the ability to navigate ambiguity, solve problems collaboratively, and continuously improve how work gets done.

Nice To Haves

Advanced degrees or relevant certifications in project management or service management are a plus.
Experience in crafting and delivering content using various multimedia formats is highly desirable.

Responsibilities

Serve as the primary point of contact for AEs/CSMs, and clients, understanding their needs, identifying practical solutions, and ensuring their satisfaction.
Oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.
Work with the Design Lead and Design Producer to coordinate project timelines, resources, priorities, deliverables, ensuring alignment with client goals.
Track projects progress, manage KPIs, and use data to drive continuous improvement in service delivery.
Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction, identifying opportunities to improve systems and create repeatable solutions.