Designated Selling Associate - Tory Burch - Women's Shoes - Pentagon City

Nordstrom•Arlington, VA

10d•Onsite

About The Position

The Designated Selling Associate (DSA) is a salesperson who represents the Tory Burch brand in Women's Shoes at Nordstrom's Pentagon City location. This role drives sales for Nordstrom while championing the brand through customer service, product knowledge, merchandising, and selling. The DSA builds relationships with new and existing customers, understands brand performance, and educates peers on brand trends, product knowledge, and style. The schedule and hours vary by week according to business needs. The position involves in-store and digital selling, including use of text and social media tools, reservations, and appointment-based selling. The associate helps keep the department customer-ready through stocking, re-merchandising, display work, markdowns, merchandise transfers, and cleaning. The role requires continuous movement and frequent handling and lifting of merchandise. The stated pay is $19.95 per hour. Nordstrom selling employees may also receive commission based on merchandise sold; apparel, shoes, and accessories commissions typically range from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life insurance, disability, merchandise discounts, EAP resources, 401(k), and holidays; eligibility requirements may apply.

Requirements

Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reporting in relation to goals.
Understanding of how to educate customers about new and emerging brands and make suggestions suited to them.
Confidence discussing high and low price points and showcasing an item's value and contribution to a customer's wardrobe.
Strong understanding of customers' holistic wardrobe and style, with a high degree of organization to strategically follow up and advise them on wardrobe needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Set and achieve sales goals for in-store and digital selling, using selling tools such as text and social media and reservations.
Build lasting relationships with customers.
Provide customer service on customers' terms, including occasionally performing work or duties in another department or brand as needed.
Give customers honest, confident feedback about style, fit, and how an item will contribute to their wardrobe.
Build fashion and product knowledge by attending meetings and trainings.
Build relationships with other DSAs, Stylists, and surrounding departments by conducting DSA-run product knowledge meetings.
Provide valid product feedback to the DM to help improve the assortment received at the store.
Drive predictable business through appointment-based selling during event and non-event timeframes.
Keep the department customer-ready by stocking, re-merchandising, maintaining displays, completing price markdowns and merchandise transfers, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.