Designated Selling Associate - Tory Burch - Women's Shoes - Pentagon City

Nordstrom•Arlington, VA

9d•Onsite

About The Position

The Designated Selling Associate (DSA) is a sales-focused role representing the Tory Burch women’s shoes brand at Nordstrom’s Pentagon City location. The ideal candidate is passionate about fashion, enjoys one-on-one customer interactions, and excels in a sales environment. DSAs drive Nordstrom sales while championing their assigned brand and leading in customer service, product knowledge, merchandising, and selling. The role involves achieving in-store and digital sales goals, developing customer relationships, educating customers and peers about products and trends, and supporting the department’s presentation and operations. Work hours and schedules vary by week according to business needs. The position requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, and regular handling and lifting of merchandise.

Requirements

Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reporting in relation to goals.
Ability to educate customers on new and emerging brands and make suggestions suited to them.
Confidence with high and low price points and ability to communicate an item’s value and how it complements a customer’s wardrobe.
Strong understanding of customers’ overall wardrobe and style, together with a high degree of organization.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Set and achieve sales goals for in-store and digital selling using selling tools, including text, social media, and reservations.
Build lasting relationships with existing and new customers.
Provide customer service on customers’ terms, with flexibility to occasionally perform work or duties in another department or brand.
Give customers honest, confident feedback about style, fit, and the value an item can add to their wardrobe.
Build fashion and product knowledge by attending meetings and trainings.
Conduct DSA-run product knowledge meetings and build relationships with other DSAs, Stylists, and surrounding departments.
Provide valid product feedback to the DM to help improve the assortment received at the store.
Drive predictable business through appointment-based selling during event and non-event timeframes.
Keep the department customer-ready through stocking, re-merchandising, displays, price markdowns, merchandise transfers, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.
Strategically follow up with customers and advise them on items that can complete their wardrobe.