Designated Manager

Johnson's Riverside•Thief River Falls, MN

20h•Onsite

About The Position

We’re entering an exciting new phase as we restructure and reimagine how we work. This is a time of meaningful change, and we’re looking for individuals who are energized by the opportunity to shape what comes next. If you’re someone who embraces new ideas, takes initiative, and is motivated to make a positive impact, you’ll find a place here. Join us in building something better—together. Are you a motivated leader who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a meaningful difference in the lives of others? We are seeking an energetic, compassionate, and highly organized Designated Manager to lead our 245D services with excellence. This is more than a management position—it is an opportunity to be the driving force behind quality services, staff development, innovation, and compliance while helping individuals live their best lives. If you love leadership, teamwork, and creating positive change, we want to meet you!

Requirements

Minimum 2 years of supervisory or management experience in human services, healthcare, social services, or a related field.
Experience working with individuals with disabilities, mental health needs, or vulnerable populations.
Knowledge of Minnesota 245D rules and regulations or similar licensing standards.
Experience training, coaching, and developing staff.
Experience handling confidential information and professional communication.
Strong leadership and decision-making abilities
Excellent communication and relationship-building skills
Organized, detail-oriented, and dependable
Compassionate, patient, and team-focused
Problem-solver who stays calm under pressure
Self-starter with creativity and initiative
Ability to make hard calls when necessary
Positive attitude and sense of humor

Nice To Haves

Previous experience as a Designated Coordinator, Program Manager, or similar leadership role.
Experience with policy development, audits, compliance, or quality assurance.
CPR/First Aid certification (or ability to obtain).

Responsibilities

Serve as the primary leader and professional representative of the company.
Oversee program operations to ensure compliance with MN 245D licensing standards.
Maintain up-to-date knowledge of state rules, regulations, and best practices.
Develop and implement systems that improve efficiency, service quality, and outcomes.
Lead by example with professionalism, positivity, and accountability.
Supervise, mentor, and support Designated Coordinators.
Create engaging training programs for new and current employees.
Ensure all required staff training is completed and documented.
Foster teamwork, motivation, and professional growth among employees.
Address staff performance concerns with fairness and consistency.
Build strong relationships with administration, staff, persons served, families, guardians, physicians, case managers, and community partners.
Communicate clearly, respectfully, and effectively in all situations.
Participate in meetings, service planning, and problem resolution.
Handle sensitive or challenging situations with confidence and compassion.
Ensure documentation, service delivery, and records meet licensing requirements.
Review and update company policies and procedures regularly.
Prepare for audits, licensing visits, and internal reviews.
Respond promptly to incidents, concerns, and compliance matters.
Bring fresh ideas to improve services, culture, training, and operations.
Help shape the future of the company through creativity and leadership.
Embrace challenges and turn them into opportunities.