Designated Coordinator/Service Manager

Genesis Group Homes • Columbus, MN

9h • Onsite

About The Position

We are hiring for a Service Manager position in the Twin Cities area within Anoka County. This role involves providing daily support to individuals with significant behavioral needs. Ideal candidates are calm under pressure, experienced in de-escalation techniques, and committed to maintaining a safe, structured, and supportive environment. Service Managers provide leadership and management to assigned group home operations. It is the responsibility of this individual to ensure the site provides a respectful, inclusive, caring, and supportive environment. This position also functions as a point of contact for families, team members, and individuals served. Service Managers get the opportunity to teach House Supervisors and Direct Support Professionals about how to be successful in this field! In this position, employees enjoy a variety of work including management, care and supervision for individuals in our homes, training, as well as administrative work. Services Managers go home every single day knowing not only that they make a difference in individuals lives, but employees lives as well!

Requirements

• Have three to five years of experience in a program that provides direct care or education to vulnerable adults or children.
• Possess a valid driver’s license, have access to an insured vehicle, have a clean driving record, and need to pass a DHS background study.
• Have a proven history of developing staff and managers.
• Working knowledge of 245D requirements and standards.
• Exhibit proficiency in all Microsoft office applications to be successful in this position.
• A baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR
• An associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR
• A diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; OR
• A minimum of 50 hours of education and training related to human services and disabilities; AND Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).

Nice To Haves

• Therap experience a plus.

Responsibilities

• Oversee assigned programs and ensure all licensing regulations and requirements are met.
• Review and ensure individual team meeting paperwork is prepared and accurate.
• Ensure maintenance of individual’s records and perform routine audits.
• Coordinate with the individuals and their teams to develop person centered approaches to identify what is important for each individual.
• Manage financial resources including general budgets, payroll budgets, program accounts, and petty cash accounts.
• Ensure the implementation of all health-related directives from health care professionals, ensure Registered Nurse is kept informed about individual health service delivery and health related incidents.
• Ensure GERs, Emergency Use of Manual Restraint Forms, Behavior Intervention Reporting Forms, and Serious Injury Reporting Forms are completed according to policy.
• In coordination with Residential Director, evaluate program outcomes and participate in quality improvement projects.
• Act as a liaison between the company and schools, hospitals, courts, probation officers, guardians, family members, health providers, case managers, and other team members.
• Deliver direct care services and supervision during staffing shortages.

Benefits

• Competitive salary
• PTO
• Paid holidays
• Health insurance
• Dental insurance
• Life insurance
• Disability insurance
• Paid training
• Company vehicle is provided after 90 days of service (including maintenance: oil changes, car washes, tires, brakes, and anything else the vehicle may need!)
• $5,000 in additional compensation in lieu of the vehicle
• Growth opportunities for those looking to advance their career
• Value on internal promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees