Design Studio Spc/Home Stylist, Part-Time, Streets at Southpoint-West Elm

Williams-Sonoma•Durham, NC

17d

About The Position

The Design Studio Specialist inspires customers to express themselves in their homes, provides design consultations, and helps bring the shopping experience to a seamless close by assisting customers and completing sales. The role promotes ongoing customer engagement and connection with the West Elm brand. Specialists consult with customers in stores and homes, assess and measure living spaces, develop design plans, support sales goals, and provide knowledgeable service across the design studio assortment and a range of customer services.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
Availability for at least 15 hours per week, including two regularly scheduled weekend shifts (Saturday and Sunday) and two shifts during the week (Monday to Friday).
Availability for annual inventory and the entire holiday season (November and December).

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Use design expertise to provide one-on-one in-store and in-home consultations about customers’ living spaces and drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing customers’ living spaces.
Create and present design plans based on customers’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, merchandise location, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
Assist customers and complete sales at the cash wrap while promoting continued engagement with the brand.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.