Design Studio Spc/Home Stylist Part Time Pinecrest - West Elm

Williams-Sonoma•Beachwood, OH

18d

About The Position

The Design Studio Specialist inspires customers to express themselves in their homes by providing design expertise and a seamless shopping experience. The role includes in-store and in-home consultations, developing design plans tailored to clients’ needs and spaces, supporting sales at the cash wrap, and encouraging continued customer engagement with the brand. The specialist also provides exemplary customer service, handles a range of special services and orders, and maintains strong knowledge of products, features, promotions, and sales goals.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
For part-time flex associates: availability for at least two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two weekday shifts (Monday through Thursday). Weekend availability must include two separate days. Greater availability is required to be scheduled for 20 or more hours per week, based on business needs.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Conduct one-on-one design consultations in the store and in customers’ homes to support store sales.
Complete in-home consultations, including accurately measuring and assessing customers’ living spaces.
Create and present design plans based on each client’s needs, style, preferences, and living space.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with special services, including gift wrapping, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate product knowledge, including the features and benefits of the entire design studio assortment.
Assist customers and complete sales at the cash wrap.
Promote ongoing customer engagement with the brand.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.