Design Studio Specialist/Home Stylist

Williams-Sonoma•Saint Louis, MO

10d

About The Position

The Design Studio Specialist/Home Stylist inspires customers to express themselves in their homes by providing design assistance and a seamless shopping experience. The role includes conducting one-on-one consultations in stores and customers’ homes, creating design plans, completing sales at the cash wrap, and encouraging continued customer engagement with the brand. Specialists also provide exemplary customer service and demonstrate strong product knowledge across the design studio assortment.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items up to 75 pounds using appropriate equipment and safety techniques.
Full-time associates must have open availability to meet business needs.
Part-Time Flex associates must be available at least 15 hours per week, including two regularly scheduled weekend shifts (Saturday and Sunday) and two weekday shifts (Monday to Friday), and be available for annual inventory and the entire holiday season in November and December.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Use design expertise to conduct one-on-one consultations in stores and customers’ homes to support living-space design and drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing customers’ living spaces.
Create and present design plans based on customers’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
Assist customers with services including gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate product knowledge, including features and benefits of the design studio assortment.
Assist customers and complete sales at the cash wrap.
Promote continued customer engagement with the brand.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning through brand-specific resources and WSI University.
Leadership development opportunities.