Design Specialist-New York City Park Ave

MillerKnoll•New York City, NY

8d•Onsite

About The Position

Knoll is seeking a Design Specialist for its New York City Park Avenue store. The role combines interior-design sensibility with consultative selling to provide exceptional client experiences and represent Knoll, Herman Miller, and their designers. The Design Specialist builds lasting client and local design-community relationships, manages client needs throughout the sales lifecycle, and contributes to the store’s sales performance and visual presentation. The position reports directly to the General Manager. In-home consultations and off-site meetings with trade clients may be needed. The store is open daily, Sunday through Saturday, and weekend and holiday availability is required.

Requirements

Passion for modern interiors and a design-savvy approach to sales.
Skills in assessing client needs, problem-solving, and relationship building.
Proficiency with Microsoft Office and design tools such as SketchUp, AutoCAD, or similar.
Ability to lift over 40 lbs.
Ability to work in a fast-paced, team-oriented environment.
Weekend and holiday availability is required.

Nice To Haves

Experience in retail sales, design consulting, or customer success.
Background in interior design, architecture, or a related field.

Responsibilities

Drive sales through personalized design consultations and solutions tailored to client needs.
Build and maintain relationships with clients, trade professionals, and the local design community.
Meet and exceed sales goals and key performance indicators, including revenue, conversion, and client-retention targets.
Guide clients through product selection, space planning, and styling.
Manage the full client lifecycle using CRM tools and outreach strategies to exceed sales goals.
Maintain visual-merchandising standards and contribute to the store’s overall aesthetic.
Stay current on product knowledge, design trends, and industry developments through training and self-study.
Conduct in-home consultations and attend off-site meetings with trade clients as needed.

Benefits

Competitive hourly base with uncapped commission on shipped items.
Performance-based bonus plan.
Medical, dental, and vision insurance.
Paid vacation, holidays, and parental leave.
Commuter benefit up to $150 per month.
401(k) with 4% company match.
Generous employee discounts.
Ongoing professional development opportunities.
The company also lists prescription drug coverage, a Health Savings Account, a Dependent Day Care Savings Account, life insurance, disability and other insurance plans, paid time off, and short- and long-term disability.
Potential eligibility for a geographic premium, annual discretionary incentive, and equity awards, subject to program rules.