DESIGN SHOP ORDER COORDINATOR

Serena and Lily, Inc•Bethesda, MD

22h•Onsite

About The Position

Serena & Lily is seeking an order coordinator at our store in Bethesda, MD. The Design Shop Order Coordinator will play an essential role in the management of Design Shop communication and issue resolution as well as customer service maintenance. The role will act as a liaison between Home Office and Design Shop team. The position requires a mindset of customer service and superb interpersonal skills.

Requirements

1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
Inventory management or warehouse experience preferred
Strong communication and interpersonal skills
Willingness to ask questions and seek solutions; self - starter
Microsoft Windows proficiency, especially Word and Excel
Ability to work in a team environment
Strong sense of personal style

Responsibilities

Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
Partner with Retail Operations to complete required order updates.
Monitor and reconcile order payment issues.
Partner with Retail Support on delivery challenges.
Partner with Customer Care in regard to order consolidation requests.
Process COM and Custom Upholstery Orders.
Assist with inventory receipt and organization; perform regular cycle counts.
Manage system Inventory Dashboard (for prompt receipts and fulfillments).
Any other tasks and responsibilities as assigned by Leadership.