DESIGN SHOP ADVISOR

Serena and Lily, Inc•Naples, FL

10d•Onsite

About The Position

Serena & Lily, a lifestyle and home furnishings brand, is seeking Associates/Design Advisors for our store in Naples, FL. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer-focused and design-driven environment. The ideal candidate will act as a brand steward and enjoy cultivating relationships with clients through exceptional service and design support. Ideally, we are looking for candidates who are available to work full-time hours, which may include weekends and some summer holidays. Our full-time roles offer a generous benefits package and additional perks.

Requirements

1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
Excellent communication skills, willingness to engage with clients
Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
Ability to use a MacBook for web navigation, email and Zoom
A passion for the home design and ensuring an outstanding customer experience
Willingness to ask questions and seek solutions; a self starter
Ability to work in a team environment
Strong sense of personal style

Nice To Haves

2 and 3-D rendering experience a plus

Responsibilities

Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
Acts as brand steward in all interactions with Clients, Designers, Vendors and Co-workers
Create a warm, welcoming, inspiring on brand client experience
Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
Resolve client needs quickly through swift communication and partnership from leadership
Drive customer retention and loyalty through order and quote follow up
Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
Other tasks assigned by Leadership