Body Shop Advisor

Hudson Automotive Group•West Chester Township, OH

3d•Onsite

About The Position

Mercedes Benz Luxury Collision, a Hudson Automotive Company, is actively seeking a Body Shop Advisor/ Estimator to join our award-winning, high-volume service team. We are Growing! Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with 54 dealerships and more than 4,500 employees throughout 8 States concentrated in the Southeast. Visit our website at: https://www.mbwluxurycollision.com/

Requirements

Previous Customer Service Experience Required
Previous Body Shop Estimator Experience Preferred

Responsibilities

Taking pictures of the vehicles.
Schedules service appointments.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Walks around the vehicle with customer as needed to confirm the damages and prior damage.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts
Verifies Insurance claim information before starting repairs.
Verifies Payments and proper documentation from the Insurance Co.
Checks on progress of repair throughout the process daily.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.