Design Programs Analyst (Smartsheet) - Hybrid AZ

Best Western International•Phoenix, AZ

8d•Hybrid

About The Position

The Design Programs Analyst serves as the subject matter expert for the Design Excellence program’s Smartsheet platform. The role supports business processes, reporting, workflow automation, system integrations, and operational communications, while developing scalable solutions that improve process efficiency, data visibility, and cross-functional coordination. This is a hybrid position based at BWH Hotels’ headquarters in Phoenix, Arizona. Onsite work is required Mondays, Wednesdays, and Fridays, with remote work available Tuesdays and Thursdays. The position is not eligible for immigration sponsorship.

Requirements

Minimum 3 years of experience administering Smartsheet or similar enterprise work management platforms, including workflow automation, reporting, dashboards, and system configuration.
Advanced Smartsheet experience, including workflows, forms, dashboards, reports, and automation.
Experience with system integrations and data management between business applications.
Ability to evaluate and use technology solutions, including AI-enabled tools and automation, to improve productivity, manage deliverables, track milestones, enhance reporting, and support continuous process improvement.
Strong process improvement and operational efficiency mindset.
Ability to translate business requirements into scalable system solutions.
Experience developing dashboards and executive-level reporting.
Advanced proficiency in Microsoft Office Suite.
Strong analytical and reporting skills, including the ability to communicate technical issues to non-technical users.
Excellent time management, organizational, and decision-making skills.
Effective verbal, written, and interpersonal communication skills.
Ability to resolve complex issues and optimize system performance.

Nice To Haves

Bachelor’s degree in business administration or a related field, or an equivalent combination of education and experience.

Responsibilities

Serve as the Smartsheet subject matter expert for the Design department, including template management, workflow design, sheet development and maintenance, reporting, dashboards, and automation.
Manage monthly design billing processes and related reporting.
Coordinate operational communications, including design milestone notifications, PIP distributions, probation requests, and Review Committee requests.
Maintain and enhance integrations between Smartsheet, Salesforce, and other business systems to ensure accurate tracking, reporting, and communication.
Develop and implement workflow improvements that streamline processes, improve data quality, increase visibility, and enhance the user experience.
Monitor emerging platform capabilities and AI solutions, identifying opportunities to improve efficiency, automate tasks, enhance reporting, and strengthen operational effectiveness related to program requirements, milestones, and deadlines.