Design Operations Manager, Vice President

JPMorgan Chase & Co. • New York, NY

4d • $133,000 - $210,000

About The Position

As the Design Operations Manager, Vice President within Digital, you will plan and manage the day-to-day workflows, processes, and reporting that support digital design project work across Digital Customer Experience (DCE). You will lead delivery for complex programs and help the design organization operate efficiently and predictably. Working closely with design leads, product, technology, and finance/business management, you will align resources with strategic priorities, strengthen governance, and improve delivery transparency.

You will enhance ways of working across teams by scaling effective practices, managing risks, and promoting tools and approaches—including AI and automation—that improve quality and delivery speed. The role calls for balancing strategic perspective with attention to operational detail while ensuring teams address the right problems as tools and ways of working evolve.

Requirements

• At least 5 years of project/program management or design operations experience working with digital UX design teams.
• Strong understanding of the product development lifecycle at scale and fluency in Agile and Waterfall delivery methodologies.
• Proficiency with delivery and operations tools such as Atlassian/Jira and Monday.com, using them to support workflow transparency and reporting.
• Excellent communication skills, including synthesizing delivery status into clear narratives and dashboards with appropriate rigor, discretion, implications, and recommended actions.
• Ability to build plans, prioritize work, and drive execution across multiple concurrent workstreams.
• Strong problem-solving skills, including structuring ambiguous situations, identifying root causes, and translating insights into pragmatic solutions and recommendations.
• Highly organized and proactive, with the ability to work independently while coordinating cross-functional teams in a fast-paced, distributed environment.
• Cross-functional collaboration and ability to influence outcomes without direct authority, supported by active listening, stakeholder management, and sound judgment.
• Adaptability and comfort navigating change, ambiguity, and evolving priorities; passion for customer-centric design and continuous professional growth.
• Systems-minded and improvement-oriented approach, including identifying patterns and root causes and implementing sustainable process and operating improvements.
• Familiarity with design and AI-assisted tools such as Figma and GitHub Copilot, and aptitude for evaluating and integrating emerging tools.

Nice To Haves

• Experience working with or supporting design systems.
• Knowledge of current design industry trends and evolving best practices.
• Strong facilitation skills, including workshops, decision-making, and alignment forums.
• Comfort leveraging AI tools to improve operational efficiency, decision support, documentation, and communication in alignment with firm policies.

Responsibilities

• Oversee and manage a digital product portfolio, including intake, request framing and sequencing, prioritization, resourcing, and team capacity.
• Align problem definition, scope, ownership, outcomes, constraints, and readiness criteria before work begins.
• Lead cross-team dependency and issue management by facilitating working sessions, removing blockers, and escalating issues with options and recommendations.
• Maintain visibility into portfolio work that is in flight, upcoming, blocked, or at risk, enabling timely tradeoffs and decisions.
• Partner with Digital Design, Product, and Line-of-Business partners to translate demand into capacity and resourcing plans and clarify deliverables and handoffs.
• Collaborate with Design Leads, Product Owners, Tech Leads, and Scrum Masters to guide end-to-end execution and delivery and strengthen concept readiness and artifact quality.
• Consult with teams on planning design work, including size, scope, sequence, and next steps.
• Track delivery across projects and serve as the single point of contact for project status and issue management; ensure milestones, status, decisions, and risks are documented, communicated, and reported.
• Use traditional and AI tools to develop rhythms, activities, and ceremonies that improve predictability and reduce rework.
• Uphold company standards and best practices and champion continuous process improvements to strengthen craft and design output.
• Develop and maintain reusable documentation, including SOPs, templates, and playbooks, and support engagement and communication to sustain team health.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed