Design Lead/Architect, Manhattan Active Order Management

Fulfillment IQ•Atlanta, GA

18d•Remote

About The Position

Fulfillment IQ is hiring a Design Lead/Architect to serve as a functional design authority for a global Manhattan Active platform within a large, multi-customer program. The role translates complex operational and customer requirements into scalable Manhattan Active Order Management solutions while protecting the shared global template. This includes conducting Fit-to-Template and GAP analyses, assessing whether requirements are best addressed through standard functionality, configuration, process changes, integrations, or extensions, and challenging unnecessary customization. The successful candidate will lead functional solution design and template enhancements, translate approved designs into configuration requirements and extension specifications, and guide configurators and engineers. The position supports implementations from design through testing, deployment, go-live, and stabilization. It also contributes to template governance and roadmap work, facilitates design workshops, documents decisions, and coaches super users and configurators. This is a remote, U.S.-based role open to candidates residing in Georgia (Atlanta preferred), Texas, Florida, or Tennessee. The role works U.S. Eastern or Central business hours and requires travel of up to 40%, including international travel to Latin America. The position is a 12-month renewable contract with full-time hours; full-time employment with Fulfillment IQ Inc. is also available. Applicants must be legally authorized to work in the United States; visa sponsorship is not available.

Requirements

At least 5 years of experience in WMS/OMS solution design, functional architecture, product consulting, or implementation.
Strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations.
Experience designing across complex integrations, with a working understanding of APIs, extension development, and their functional implications.
Deep understanding of order management processes, including order capture, validation, sourcing, allocation, and fulfillment orchestration.
Proven experience with Fit-to-Template and GAP analysis.
Experience customizing and implementing Order Management systems to support modules or functions such as Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same Day Delivery.
Experience with the Inventory Hub module in MAO.
Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, and Fulfilment Outage.
Experience supporting implementations from design through testing, deployment, and stabilization, with the confidence to challenge proposed solutions.
Professional working proficiency in written and spoken English.
Must be legally authorized to work in the United States; employment visa sponsorship is not available.
Must reside in Georgia, Texas, Florida, or Tennessee; Atlanta is preferred.

Nice To Haves

Manhattan Active WM experience.
Spanish language proficiency.

Responsibilities

Lead functional solution design for Manhattan Active Order Management implementations and template enhancements.
Run Fit-to-Template and GAP analyses, deciding whether needs should be addressed through standard functionality, configuration, process changes, integrations, or extensions.
Protect the global template by challenging unnecessary customization and consolidating recurring needs into reusable functionality.
Translate business requirements into documented functional designs, solution specifications, configuration requirements, and extension specifications.
Ensure end-to-end consistency across warehouse management, order management, and surrounding applications.
Contribute to ongoing development of the global Manhattan Active template and support design principles, configuration guardrails, and architecture standards.
Support functional change requests, impact assessments, the template roadmap, and escalation of deviations.
Review configuration approaches and technical designs against intended business processes.
Assess enhancement impacts across MAO, integrations, reporting, and extensions.
Define functional acceptance criteria and critical end-to-end test scenarios.
Support QA, SIT, and UAT, and drive functional issue resolution through go-live and stabilization.
Facilitate design workshops, document decisions, and coach super users and configurators.
Guide configurators and extension engineers through implementation.

Benefits

For full-time employees: comprehensive medical, dental, and vision coverage for the employee and family.
Employee wellness programs, where applicable.
Competitive paid time off, sick leave, and public holidays.
Flexible leave policies that respect local labour standards.
Employee stock options (ESOP), where applicable.
Dedicated learning and development budget, with support for skills, leadership, and career progression.
Remote and hybrid work options and flexible hours aligned with role and client needs.
Equipment and workstation allowances.
Internet and business travel reimbursements.
Team events and offsites.