Salesforce Order Management (OMS) Technical Lead & Architect

ZipStaff•Needham, MA

5d•Onsite

About The Position

ZipStaff is hiring a Salesforce Order Management (OMS) Technical Lead & Architect for a leading global consumer products company. This on-site role in Needham, Massachusetts, owns the technical direction of order and commerce workflows on the Salesforce platform. The role designs and supports integrations with e-commerce, ERP, warehouse, and logistics systems, guides engineers and delivery partners, and works closely with the Service Cloud team on order and fulfillment data. It is an approximately six-month W2 contract.

Requirements

At least 7 years of software engineering experience, including at least 4 years on the Salesforce platform.
Senior or lead engineer experience with Apex, Lightning Web Components, and Flow at scale.
Experience designing and supporting production order or commerce workflows, including ownership after launch.
Proven experience integrating order management or commerce with e-commerce, ERP, warehouse, or logistics systems.
Experience with middleware platforms such as MuleSoft, Oracle Integration Cloud, or equivalent.
Solid understanding of the Salesforce security model and platform governor limits.
Experience leading technical direction and directing systems integrator or partner teams.
Daily hands-on use of AI coding assistants, such as GitHub Copilot, Claude, Cursor, or Agentforce for Developers, with sound judgment.
Clear written and verbal communication with technical and business audiences.
Ability to work on-site in Needham, Massachusetts; candidates must be local to the area.

Nice To Haves

Hands-on Salesforce Order Management (SFOM) experience.
Experience with Copado or a comparable Salesforce DevOps tool, automated testing, and release/rollback management.
Experience in a SOX-controlled or similarly regulated environment.
Experience with multi-region or multi-country commerce rollouts.
Salesforce certifications such as Platform Developer II, Order Management Accredited Professional, or an Architect credential.
Familiarity with Agentforce and Service Cloud.

Responsibilities

Lead technical design and delivery of Salesforce order and commerce workflows using Apex, Lightning Web Components, and Flow.
Design order management integrations with e-commerce, ERP, warehouse, and logistics systems.
Build integrations using REST APIs and asynchronous, event-driven processing, including Platform Events, batch jobs, and scheduled jobs.
Design robust integration error handling, retries, idempotency, and reconciliation.
Design solutions within Salesforce platform constraints, including governor limits, bulkification, and scalable data models.
Enforce the Salesforce security model, including sharing, CRUD/FLS, and permission set design.
Define order, fulfillment, return, and warranty data contracts needed by Service Cloud agents, and coordinate shared releases with the Service Cloud tech lead.
Direct delivery partner and systems integrator teams, and mentor engineers.
Own production support, including monitoring, incident management, root-cause analysis, and release governance.
Use AI coding assistants responsibly and help establish team AI usage standards.