Retail Interior Design Sales Professional

Ethan Allen•Chesterfield, MO

About The Position

The Design Consultant works with customers to create individualized interior design solutions and sell Ethan Allen products and services. Projects may include space planning, fabric coordination, product selection, and overall design, with solutions tailored to each customer’s preferences and budget. Consultants may work independently or as part of a team and are expected to develop client relationships, deliver excellent service, and meet or exceed sales goals and other performance benchmarks. Compensation is incentive-based, with commissions determining total compensation under the Design Consultant Incentive Compensation Plan. The position includes greeting customers in the Design Center, conducting in-home consultations, developing business through grassroots marketing and social media, and using company systems and design technologies to plan and present projects. Consultants keep customers informed about order status, support the Design Center’s marketing and business plans, and contribute to its portfolio and upkeep. This is a full-time position.

Requirements

High school diploma or equivalent, with relevant work experience.
At least one year of practical interior design experience.
Broad knowledge of interior design and effective sales techniques.
Working knowledge of online sales and design tools.
Good listening skills and excellent oral and written communication skills.
General understanding of using social media and grassroots marketing to develop a book of business.
Valid driver’s license, unless an acceptable alternate means of transportation is available during all business hours and enables performance of the position’s duties.
Intermediate skill competency using digital floor-planning technology.
Willingness and ability to learn new technologies.

Nice To Haves

Bachelor’s degree or equivalent in a design-related field from an accredited institution.
Proven experience preferred.
Experience using interactive design visualization technologies such as augmented reality, virtual reality, and other visualization tools.
Experience with 3-D applications.

Responsibilities

Create individualized design solutions consistent with customers’ preferences and budgets.
Sell Ethan Allen products and services and represent the Ethan Allen brand in customer interactions.
Greet customers in the Design Center, establish rapport, and obtain appointments and in-home consultations.
Make home calls to assess customer needs and provide individualized design solutions intended to close sales.
Use grassroots marketing and social media to develop and grow the business and promote the Ethan Allen brand.
Educate customers about complimentary design services and available Ethan Allen-sponsored financing options.
Stay current on design and color trends.
Coordinate with the team to provide service before and after the sale, including promptly communicating order status and delays.
Participate in corporate-sponsored marketing and training programs as required.
Contribute to developing and maintaining the Design Center’s portfolio.
Use corporate systems and technology to design projects, create presentations, and serve customers efficiently.
Enter orders using the retail point-of-sale system.
Help maintain a neat and orderly Design Center.
Work with Design Center and sales leaders and other Design Consultants to develop business and grassroots marketing plans, monitor their effectiveness, and suggest changes to meet goals.
Use technology such as the 3-D Room Planner, CRM, and Live Chat to build project volume and productive client relationships.
Use appropriate social media, including Facebook and Instagram, to increase personal and Ethan Allen brand presence.
Build relationships with outside talent and a local market network, including through platforms such as LinkedIn.
Perform other duties as required.