Design Consultant

The Shade Store • Cinco Ranch, TX

3d

About The Position

The Shade Store is hiring a Design Consultant to provide personalized design consultations and drive sales while supporting company initiatives. The role focuses on delivering a high-touch customer experience and managing projects through the design, sales, and installation process. Consultations may take place in person, virtually, or in customers’ homes, and the consultant will work with both consumer and trade customers.

The Design Consultant also supports showroom operations, including maintaining an inviting environment, updating merchandising and displays, and helping with product launches and showroom design enhancements. The role collaborates with showroom peers, field leaders, production, client services, and measure and installation teams. The position is based in Katy, Texas.

Requirements

• 3–5 years of experience in retail, design, sales, project management, or customer service, with a focus on a high-end experience.
• Customer-first approach and ability to provide creative, solution-oriented options.
• Strong sales ability, including managing multiple tasks and projects, closing sales, and promoting additional products and features.
• Attention to detail and ability to meet project standards and timelines.
• Proactive communication and ability to respond promptly to internal and external inquiries.
• Technical proficiency navigating technology platforms and tools, including CRM systems.

Nice To Haves

• Proficiency in Microsoft Outlook, Teams, and CRM systems such as Salesforce or NetSuite.
• Associate or bachelor’s degree in a related field, or equivalent experience.

Responsibilities

• Provide expert design and room-solution guidance through in-person, virtual, and in-home consultations.
• Explain custom product benefits and recommend solutions for customer projects.
• Drive sales using company customer platforms, maintain a healthy pipeline, and work toward sales goals.
• Nurture company-assigned leads and seek new consumer and trade opportunities.
• Develop relationships with local interior designers, architects, and contractors, and participate in trade events.
• Collaborate with field leaders to identify opportunities, share best practices, and improve customer engagement and sales performance.
• Advocate for customers throughout the design, sales, and installation process.
• Address customer issues involving scheduling, installation, or shipping in a timely manner.
• Represent the brand in customer interactions and within the local market.
• Collaborate with showroom peers and production, client services, and measure and installation teams to support a seamless customer experience.
• Help foster a professional, positive, and supportive showroom environment.
• Participate in ongoing training and business meetings and use technology platforms and tools efficiently.
• Assist with daily showroom operations and maintain a clean, inviting customer environment.
• Support merchandising updates, product launches, and showroom design enhancements.
• Ensure showroom displays are operational and showcase products effectively.
• Provide flexible showroom coverage within the market.

Benefits

• Competitive salary
• Medical benefits
• 401(k) with company match
• Up to $100,000 life insurance
• Employer-paid short-term disability
• Legal and pet insurance plans
• Employee Assistance Program
• Product discount
• Eligibility for monthly individual commissions and team-based incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree