Design Center Coordinator

Construction Resources•Atlanta, GA

4d•Onsite

About The Position

The Design Center Coordinator is the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey. The Coordinator is the operational linchpin between project managers, stakeholders, and internal teams—driving productivity, structure, and momentum. The Coordinator supports sales execution by guiding clients through their visit, coordinating with consultants and product experts, capturing and managing accurate information, and ensuring disciplined follow-up. This role acts as the client’s advocate, the team’s connector, and a key contributor to conversion through both experience leadership and category-specific product knowledge.

Requirements

Minimum of 7 years of experience in the building industry and/or consultative sales environment
Demonstrated ability to manage complex projects
Demonstrated ability to guide high-expectation clients
Demonstrated ability to support sales teams with confidence and credibility
All leads and client information entered accurately by EOD
Timely completion of 48-hour and 1-week follow-ups
Accurate documentation of project details, preferences, and next steps
Clean, reliable opportunity handoffs to sales and project teams
On-time delivery and tracking of quotes, estimates, and follow-up materials
Positive client feedback and minimal handoff friction
Strong alignment with sales and CX leadership
Customer satisfaction
Accuracy of quotes/order
Sales conversion or material-only closed rates
Product knowledge
Strong communication skill with clients and sales team

Nice To Haves

Develop deeper expertise in designated product categories and acts as a trusted product resource within those areas.

Responsibilities

Serve as the primary point of contact for assigned clients during initial engagement and early project stages
Welcome, qualify, and establish rapport with clients upon arrival, understanding project scope and desired outcomes
Facilitate introductions and smooth transitions to appropriate Category Consultants or Product Specialists
Maintain continuity for returning clients and builder or trade accounts
Set clear expectations regarding next steps, timelines, and points of contact
Ensure a professional, responsive, and consistent client experience aligned with brand standards
Drive disciplined post-visit follow-up to reinforce next steps and ensure continuity
Document key appointment details, including project stage, scope, product interests, and preferences
Ensure all information is complete, accurate, and ready for opportunity passing
Coordinate internally to confirm selections and monitor quoting and estimate progress
Maintain clean, timely CRM data to support quoting, follow-up, and project execution
Escalate delays, gaps, or data issues that may impact the client experience or sales execution
Develop and maintain advanced knowledge in assigned product categories, including key brands, product lines, finishes, functional considerations, and common application scenarios
Deliver product-level guidance and recommendations within designated categories when appropriate, supporting early-stage discovery, narrowing options, and reinforcing design intent
Educate clients on product features, styling, compatibility, and budget considerations, helping translate goals into viable selections
Identify opportunities to enhance scope or elevate selections within these categories through thoughtful, client-aligned recommendations
Support Category Consultants and Product Specialists by reinforcing selections already made, addressing clarification questions, and helping maintain momentum when a specialist is unavailable
Ensure preliminary selections, preferences, and notes from these categories are clearly documented and ready for clean handoff to Outside Sales
Stay current on new product introductions, discontinued items, lead times, and category-specific considerations that may impact client decisions or quoting
Initiate timely post-visit communication to recap the visit and reinforce next steps
Ensure follow-up cadence supports conversion and client satisfaction
Provide tailored follow-up materials that reflect the client’s interests, selections, and style
Escalate any gaps, delays, or concerns to the Assistant Manager – Sales & CX for resolution
Partner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction
Identify opportunities to enhance the client’s scope through thoughtful product suggestions
Support cross-category awareness and complementary product recommendations
Ensure clients leave with relevant samples, materials, and a clear understanding of next steps
Support delivery and tracking of estimates and quotes from all applicable teams
Uphold premium showroom, service, and communication standards at all times
Identify and flag potential issues that may impact client experience, conversion, or project success
Support showroom events and client-facing activity as needed