Design Center Coordinator

Construction Resources • Atlanta, GA

4d • Onsite

About The Position

The Design Center Coordinator is the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey. The Coordinator is the operational linchpin between project managers, stakeholders, and internal teams—driving productivity, structure, and momentum. In addition to owning front-end experience quality, the Design Center Coordinator develops deeper expertise in designated product categories and acts as a trusted product resource within those areas. By providing informed guidance, reinforcing selections, and supporting early decision-making, the Coordinator helps clients move forward with confidence while maintaining clean transitions to Product Advisors, Specialists, and Sales. The Coordinator supports sales execution by guiding clients through their visit, coordinating with consultants and product experts, capturing and managing accurate information, and ensuring disciplined follow-up. This role acts as the client’s advocate, the team’s connector, and a key contributor to conversion through both experience leadership and category-specific product knowledge.

Requirements

• Minimum of 7 years of experience in the building industry and/or consultative sales environment
• Demonstrated ability to manage complex projects
• Demonstrated ability to guide high-expectation clients
• Demonstrated ability to support sales teams with confidence and credibility

Nice To Haves

• Experience with POS / quoting systems
• Experience with CRM or showroom sales tools

Responsibilities

• Serve as the primary point of contact for assigned clients during initial engagement and early project stages
• Welcome, qualify, and establish rapport with clients upon arrival, understanding project scope and desired outcomes
• Facilitate introductions and smooth transitions to appropriate Category Consultants or Product Specialists
• Maintain continuity for returning clients and builder or trade accounts
• Set clear expectations regarding next steps, timelines, and points of contact
• Ensure a professional, responsive, and consistent client experience aligned with brand standards
• Drive disciplined post-visit follow-up to reinforce next steps and ensure continuity
• Document key appointment details, including project stage, scope, product interests, and preferences
• Ensure all information is complete, accurate, and ready for opportunity passing
• Coordinate internally to confirm selections and monitor quoting and estimate progress
• Maintain clean, timely CRM data to support quoting, follow-up, and project execution
• Escalate delays, gaps, or data issues that may impact the client experience or sales execution
• Develop and maintain advanced knowledge in assigned product categories, including key brands, product lines, finishes, functional considerations, and common application scenarios
• Deliver product-level guidance and recommendations within designated categories when appropriate, supporting early-stage discovery, narrowing options, and reinforcing design intent
• Educate clients on product features, styling, compatibility, and budget considerations, helping translate goals into viable selections
• Identify opportunities to enhance scope or elevate selections within these categories through thoughtful, client-aligned recommendations
• Support Category Consultants and Product Specialists by reinforcing selections already made, addressing clarification questions, and helping maintain momentum when a specialist is unavailable
• Ensure preliminary selections, preferences, and notes from these categories are clearly documented and ready for clean handoff to Outside Sales
• Stay current on new product introductions, discontinued items, lead times, and category-specific considerations that may impact client decisions or quoting
• Initiate timely post-visit communication to recap the visit and reinforce next steps
• Ensure follow-up cadence supports conversion and client satisfaction
• Provide tailored follow-up materials that reflect the client’s interests, selections, and style
• Escalate any gaps, delays, or concerns to the Assistant Manager – Sales & CX for resolution
• Partner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction
• Identify opportunities to enhance the client’s scope through thoughtful product suggestions
• Support cross-category awareness and complementary product recommendations
• Ensure clients leave with relevant samples, materials, and a clear understanding of next steps
• Support delivery and tracking of estimates and quotes from all applicable teams
• Uphold premium showroom, service, and communication standards at all times
• Identify and flag potential issues that may impact client experience, conversion, or project success
• Support showroom events and client-facing activity as needed

Benefits

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed