DERMATOLOGY SUPPORT SPECIALIST - FULL TIME

WATSON CLINIC LLP•Baltimore, MD

About The Position

The Dermatology Support Specialist supports dermatology operations and patient service by coordinating with supervisory staff, clinical services, and provider personnel. The role provides phone-room coverage, helps maintain efficient appointment and desk workflows, supports reporting and staff training, and processes pathology slides and reports. The specialist may function independently when a supervisor is absent and helps monitor patient volumes and direct float coverage to reduce wait times. Required education is a high school diploma or GED. Related education and experience must be within the last five years. Candidates must have advanced medical terminology and/or medical-field knowledge, at least two years of experience in a medical and/or legal environment, at least two years in medical appointment scheduling including insurance verification, at least two years in customer service, and at least one year of billing experience in a medical or insurance environment. Preferred qualifications include advanced understanding of medical, insurance, and legal terminology; four or more years of related customer service; four or more years of medical appointment scheduling including insurance verification; two or more years of billing/payment processing; and proficiency with IDX.

Requirements

High school graduate or GED equivalent.
All related education and experience must be within the last five years.
Advanced medical terminology and/or knowledge in the medical field.
At least two years of experience in a medical and/or legal environment.
At least two years of experience in medical appointment scheduling, including insurance verification.
At least two years of customer service experience.
At least one year of billing experience in a medical or insurance environment, including appropriate math skills to collect payments and make change.

Nice To Haves

Advanced understanding of medical, insurance, and legal terminology.
Four or more years of customer service experience in a related field.
Four or more years of medical appointment scheduling experience, including insurance verification.
Two or more years of billing/payment processing experience.
Proficiency in IDX utilization.

Responsibilities

Maintain open communication with supervisory staff, clinical services, and provider personnel, serving as a liaison to support patient satisfaction and customer service.
Collect, organize, and process pathology slides and reports as needed.
Promote high morale and act as a role model by providing positive direction, researching errors and complaints, and giving supervisory staff feedback and documented outcomes.
Function independently in the absence of a supervisor.
Provide coverage and support to dermatology phone rooms.
Recommend process improvements and ways to streamline processes to supervisory staff.
Collect and compile requested reports, including performance reports, audits, and appraisals.
Train new-hire staff, assist with competency evaluations, observe skill levels, ensure adequate cross-training, and implement or adjust shared work assignments based on workload.
Assist in documenting and tracking the appointment rotation grid.
Provide monthly and on-demand reports for dermatologists.
Observe patient volumes at desks to help minimize wait times and provide or direct PSS float coverage at desks.
Attend meetings, conferences, and training sessions as directed by Reception Supervisory Staff to stay current with relevant protocols and processes.