Deputy Specialist I

Smarter HR Solutions LLC•Houston, TX

1d•Onsite

About The Position

The Deputy Specialist I receives, records, and resolves requests for assistance from other departments and customers regarding property taxes within a reasonable time frame. The role maintains records of requests and property tax account status and ensures information provided to customers is accurate. The position conducts complex property-record research, creates and tracks customer cases, communicates with taxpayers and employees by phone, mail, and email, reviews incoming mail and faxes, verifies tax-bill calculations, and processes transfers of misapplied funds. It also provides estimated tax-bill amounts and directs communications and requests to the appropriate departments. Other duties may be assigned. This is a full-time, in-office position performed primarily in an office setting, with extensive computer workstation use and frequent interruptions. Remote work is unavailable unless specifically authorized based on operational needs. Evening and weekend hours may be required.

Requirements

High school diploma or equivalent from an accredited institution within the U.S.
At least one year of clerical administrative research experience in a professional or customer service office environment.
Exceptional attendance and punctuality.
Personal computer experience and proficiency with Microsoft Excel, Word, PowerPoint, and Access.
Ability to work independently and effectively in a team-oriented environment.
Time-management skills and ability to work in a fast-paced environment.
Excellent reading comprehension and verbal and written communication skills.
Mathematical skills.
Analytical and critical-thinking skills, including the ability to solve complex problems.
Exceptional organization, customer service, and telephone skills.
Ability to work special hours upon request.
Ability to maintain a high level of confidentiality.

Nice To Haves

Knowledge of property tax regulations, including the Texas State Property Tax Code.
Experience in property tax.

Responsibilities

Conduct complex research, including identifying accounts, verifying proof of payment and timely mailing, processing transfer or correction requests, and locating historical documents.
Search property records using records maintained by the County Appraisal District, District Clerk, and Clerk’s Office.
Create cases to record and track requests from customers and internal customers, determine the cause of each request, and identify information needed to resolve issues.
Correspond by phone, mail, and email with taxpayers, branch associates, and Tax Office employees to provide assistance and direction.
Research account status, calculate tax bills, answer questions, and review and sort department mail and incoming faxes.
Verify the accuracy of tax-bill calculations by comparing system calculations with individual calculations before bills are mailed.
Prepare and approve transfers of misapplied funds to correct accounts, determine transfer validity, and calculate amounts due after correction.
Provide estimated tax-bill amounts by cross-checking system calculations with individual computations.
Direct communications and requests to appropriate departments and offices.
Perform other duties and responsibilities as assigned.