DEPUTY REGIONAL MANAGER

City of New York•New York, NY

4d•$75,443 - $123,008

About The Position

The Deputy Regional Manager collaborates with Regional Managers in the day-to-day administration and functioning of regional offices. The role monitors employees who evaluate eligibility for public assistance and employment services in accordance with federal and state legislation and regulations, as well as local mandates. With wide latitude to exercise independent initiative and judgment, the Deputy Regional Manager provides managerial support to one or more Benefits Access Centers through individual coaching, promoting consistent interpretation of policies, procedures, and quotas, and helping prevent losses of public funds caused by fraud or administrative error. The position supports the Family Independence Administration’s work to help individuals and families with social-service and economic needs achieve self-sufficiency. Responsibilities span program planning, operational reviews, staff development, procedure revisions, and follow-up on corrective measures across Benefits Access Centers.

Requirements

Applicants must be permanent in the Administrative Job Opportunity Specialist title or permanent in a comparable title eligible for a 6.1.9 title change; provisional hires must take and pass the civil service exam when available to remain eligible for employment.
One qualifying pathway is a bachelor’s degree from an accredited college or university and four years of satisfactory full-time experience related to providing employment-related services or economic support services to persons in need, including at least 18 months in a supervisory or managerial capacity.
Another qualifying pathway is a high school diploma or equivalent and eight years of full-time experience equivalent to the experience described above, including at least 18 months in a supervisory or managerial capacity.
Education and/or experience equivalent to the stated pathways may qualify. College credits from an accredited college or university may substitute for experience at 30 semester credits per year of work experience.
All candidates must have at least a high school diploma or equivalent and at least 18 months of supervisory or managerial experience as described in the qualifications.

Responsibilities

Review worksheets summarizing Benefits Access Center issues and recurring problems, identify areas requiring attention, and guide staff in applying best practices.
Review the work of employees evaluating eligibility for cash assistance and employment services under federal and state laws and regulations and local mandates.
Lead teams in program-planning and development meetings with Family Independence Administration management, Human Resources Administration executives, Mayoral staff, and other social-services agencies, and provide feedback to the Assistant Deputy Commissioner.
Direct management audits of Benefits Access Center operations, methods, and processes; assess adherence to and effectiveness of new procedures and conduct administrative studies of management routines and systems.
Work with FIA, HRA, and other stakeholders to develop and implement corrective action plans based on audit findings.
Review and help prepare new and revised procedures, forms, office practices, and systems; provide direct supervision, as needed, for pilot-project installation and operation.
Coordinate with Executive Regional Managers and Regional Managers on staff assignments, evaluations, training, and personnel actions.
Ensure Benefits Access Center Directors receive appropriate training in their duties and in accordance with administrative policies and procedures.
Advise the Assistant Deputy Commissioner and Executive Regional Manager on selection and assignment of senior administrative staff, site staffing needs, physical-plant deficiencies, and relocation recommendations.
Direct follow-up studies to verify corrective measures, installation and observance of new procedures, and implementation of changes required by revised procedures.