Deputy Regional Manager

City of New York•New York, NY

3d•$81,358 - $123,008

About The Position

The Deputy Regional Manager supports the Regional Manager in the day-to-day administration and functioning of regional offices. The role monitors employees who evaluate eligibility for public assistance and employment services under applicable federal and state legislation, regulations, and local mandates. The incumbent provides managerial support and coaching to one or more Benefits Access Centers to promote consistent policy interpretation, procedures, and practices and to help prevent losses of public funds resulting from fraud or administrative error. The position leads and supports operational reviews, program planning, staff development, procedural improvements, pilot projects, and corrective action across Benefits Access Centers. It works with FIA, HRA, and other stakeholders and advises agency leadership on staffing, personnel, facilities, and administrative needs. Applicants must meet the stated civil service title eligibility conditions; provisional hires must take and pass the civil service exam when it becomes available to remain eligible for continued employment.

Requirements

Applicants must be permanent in the Administrative Job Opportunity Specialist title or permanent in a comparable title eligible for a 6.1.9 title change.
Provisional hires must take and pass the civil service exam when it becomes available to be eligible for continued employment.
Meet one of the following qualification paths: a bachelor's degree from an accredited college or university plus four years of satisfactory full-time experience related to providing employment-related services or economic support services to persons in need; a high school diploma or equivalent plus eight years of equivalent full-time experience; or equivalent education and/or experience.
At least 18 months of qualifying experience must have been in a supervisory or managerial capacity.
All candidates must have at least a four-year high school diploma or its educational equivalent.
College credits from an accredited college or university may substitute for experience at 30 semester credits for one year of work experience.

Responsibilities

Review worksheets summarizing Benefits Access Center issues and recurring problems, assess areas needing attention, and provide staff with guidance, support, and direction on best practices.
Review the work of employees evaluating eligibility for cash assistance and employment services in accordance with federal and state legislation, regulations, and local mandates.
Lead teams participating in program planning and development meetings with FIA management, HRA executives, Mayoral staff, and other social services agencies, and provide unbiased feedback to the Assistant Deputy Commissioner.
Direct management audits of Benefits Access Center operations, methods, and processes; assess compliance with and effectiveness of new methods and procedures; and conduct ongoing administrative studies.
Work with FIA, HRA, and other stakeholders to develop and implement corrective action plans based on audit findings.
Review drafts and participate in preparing new and revised procedures, forms, office practices, and systems; supervise the installation and operation of pilot projects when needed.
Coordinate with Executive Regional Managers and Regional Managers on staff assignments, evaluations, training, and personnel actions.
Ensure Benefits Access Center Directors receive appropriate training in their duties and in accepted administrative policies and procedures.
Advise the Assistant Deputy Commissioner and Executive Regional Manager on selection and assignment of senior administrative staff, site staffing needs, physical plant deficiencies, and relocation recommendations.
Direct follow-up studies to confirm corrective measures have been taken and revised procedures have been properly installed, observed, and implemented.