Deputy Regional Manager

City of New York•New York City, NY

About The Position

The Deputy Regional Manager works under the general direction of the Regional Manager, with wide latitude to exercise independent initiative and judgment. The role collaborates with Regional Managers in the day-to-day administration of regional offices and supports Benefits Access Centers. It monitors employees who evaluate eligibility for public assistance and employment services under federal and state legislation and regulations, and local mandates. The position provides coaching, guidance, and managerial support to promote consistent interpretation of policies, procedures, quotas, and practices, while helping prevent losses of public funds from fraud or administrative error. The Deputy Regional Manager reviews operational issues, leads program-planning discussions, conducts management audits and administrative studies, and works with stakeholders on corrective action plans. The role also participates in developing procedures and forms, supports pilot projects, coordinates staff assignment and training, advises senior leadership on staffing and facilities, and verifies that corrective measures and revised procedures are implemented. The stated schedule is 9:00–5:00.

Requirements

Applicants must be permanent in the Administrative Job Opportunity Specialist title or permanent in a comparable title eligible for a 6.1.9 title change. Provisional hires must take and pass the civil service exam when it becomes available to remain eligible for continued employment.
Option 1: A bachelor's degree from an accredited college or university and four years of satisfactory full-time experience in work related to providing employment-related services or economic-support services to people in need; at least 18 months must be in a supervisory or managerial capacity.
Option 2: A four-year high school diploma or equivalent and eight years of full-time experience equivalent to the experience described in Option 1; at least 18 months must be in a supervisory or managerial capacity.
Option 3: Education and/or experience equivalent to Option 1 or Option 2. College credits from an accredited college or university may substitute for experience at 30 semester credits per year of work experience. All candidates must have at least a four-year high school diploma or equivalent and at least 18 months of supervisory or managerial experience as described in Option 1.

Responsibilities

Use worksheets summarizing Benefits Access Center issues and recurring problems to assess areas needing attention, and provide staff with guidance, support, and direction on best practices.
Review the work of employees who evaluate eligibility for cash assistance and employment services in accordance with federal and state legislation and regulations and local mandates.
Lead teams in program-planning and development meetings with Family Independence Administration management, Human Resources Administration executives, Mayoral staff, and other social services agencies; provide unbiased feedback to the Assistant Deputy Commissioner.
Direct management audits of Benefits Access Center executive operations, methods, and processes; assess adherence to and effectiveness of new methods and procedures and conduct administrative studies of Center management routines and systems.
Use audit findings to support corrective action and recommend revisions to methods, systems, forms, policies, and procedures; work with FIA, HRA, and other stakeholders to create and implement corrective action plans.
Review drafts and participate in preparing new and revised procedures with the Office of Procedures, and participate in developing forms, office practices, and systems.
Provide direct supervision, as needed, for the installation and operation of pilot projects.
Coordinate with Executive Regional Managers and Regional Managers on staff assignments, evaluations, training, and personnel actions.
Ensure Benefits Access Center Directors receive appropriate training in their duties and in accordance with administrative policies and procedures.
Advise the Assistant Deputy Commissioner and Executive Regional Manager on selecting and assigning senior administrative staff, site staffing needs, physical plant deficiencies, and relocation recommendations.
Direct follow-up studies to confirm corrective measures are taken, new procedures are properly installed and observed, and revised procedures produce the prescribed changes in Benefits Access Centers.