Deputy Director
About The Position
The Deputy Project Director works under the supervision and direction of the Project Director to implement total quality management procedures and changes across case management, enrollment, and customer service units. The role manages communication and coordination among these units, leads and supports staff, and collaborates with department heads to improve services, quality, and performance. The position oversees operations metrics and reporting, serves as the primary point of contact for Income Maintenance (IM) on case-related issues and fair-hearing coordination, and develops team expertise in business processes and best practices. It may coordinate service delivery for the Refuge Cash Assistance program when required. The role also supports program development, outreach, information dissemination, and operations across all company regions, and performs other duties as assigned.
Requirements
- Bachelor’s degree or higher in Human Services, Business, or a related field from an accredited college or university, or equivalent experience.
- Five years of management experience.
- Proven ability to coach and mentor staff and effectively lead a team.
- Process-driven, analytical, and solution-focused approach.
- Team-player mindset and ability to model LEGACY Principles.
- Knowledge of community resources that address potential barriers for job seekers.
- Familiarity with human services, vocational rehabilitation, and disability issues and service competencies.
- Strong written and oral communication skills.
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Must possess and maintain a good driving record and meet company driving requirements.
Responsibilities
- Implement total quality management procedures and changes within case management, enrollment, and customer services units.
- Implement change management when policies or procedures change.
- Manage communication and coordination for case management, enrollment, and customer service.
- Provide leadership to staff and collaborate with department heads to enhance services, quality, and performance.
- Participate in or lead outreach activities.
- Oversee timely and accurate reporting of operational metrics for the Project Director.
- Serve as the primary point of contact for Income Maintenance (IM) to resolve case-related issues, coordinate fair-hearing processes, and enhance services for job seekers.
- Build business process expertise within the team and develop best practices.
- Coordinate service delivery for the Refuge Cash Assistance program when required.
- Compile information and data for quarterly reports.
- Collaborate with departments on program development and information dissemination.
- Provide leadership, support, and guidance to staff, partners, and operations across all company regions.
- Perform other duties as assigned.
Benefits
- Extensive learning opportunities and networking programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
