Deputy Director

EDSI (Educational Data Systems, Inc.) • Waller, TX

5d

About The Position

The Deputy Director supports the Program Director in managing and delivering program activities, with a focus on special grants and initiatives, performance outcomes, staff development, and training. The role provides program leaders with strategic and operational support to help meet contract and Workforce Board performance goals and standards.

The Deputy Director oversees quality assurance, data accuracy and reporting, compliance with service requirements and ISO standards, and staff onboarding and development. The position also supervises assigned personnel, supports service-delivery processes, assists with contract development, and coordinates vendor and agency partnerships. The role requires 50% regional travel to provide in-person presence and system-wide support.

Requirements

• Bachelor’s degree required.
• At least 3 years of professional experience in public administration, human services, or a related field.
• At least 1 year of management or supervisory experience in workforce development.
• Ability to travel regionally 50% of the time.
• Excellent communication and problem-solving skills.
• Ability to gather and synthesize information from a wide variety of people and sources.
• Notable experience working in a team-oriented environment.
• Proficiency in Microsoft Office, with high proficiency in Microsoft Excel and Access.

Responsibilities

• Support and advise program leaders in developing and implementing strategies to attain performance goals and standards established by contracts and the Workforce Board.
• Assist the Program Director with special grants, projects, initiatives, and program-related tasks.
• Provide the Program Director with regular project status updates and requested reports.
• Assist the Program Director, managers, and staff in ensuring effective customer flow, service delivery, and data management.
• Oversee quality assurance processes to ensure performance goals and standards are met, data handling and reporting requirements are fulfilled, and scope-of-services and ISO compliance requirements are followed, including completion of audits.
• Ensure data entered into required systems is current and accurate.
• Provide managerial support and guidance for new staff onboarding and ongoing staff development training.
• Guide the leadership team on HR-related items.
• Supervise assigned personnel, evaluate their work, and recommend and implement approved disciplinary or corrective actions.
• Support the development of procedures and process flows that ensure quality service delivery.
• Assist with writing and developing contracts.
• Coordinate the development and evolution of vendor and agency partnerships.
• Undertake other opportunities as available.

Benefits

• Benefits are offered; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager