Deputy Director

Equus•Tulsa, OK

About The Position

The Deputy Director supports the strategic direction established by the Project Director and provides management, leadership, coaching, and staff support to implement the mission, vision, and business plans of the Board and Workforce Center System. The role oversees daily project operations, promotes performance and continuous improvement, monitors fiscal and regulatory compliance, and maintains effective relationships and communication with workforce partners and community stakeholders. The position works primarily in an office environment, with occasional travel to other locations.

Requirements

Bachelor’s degree in Human Services, Business, Education, or a Human Resource field, or equivalent.
Progressive responsibility in management and workforce development program operations.
Strong business knowledge of fiscal operations and performance measurement.
Prior experience as a senior staff member in Workforce Development.
Experience in training, coaching, and mentoring.
Strong project management, organizational, personnel, problem-solving, and data analysis skills.
Ability to meet deadlines and work alone.
Strong communication and technical skills, with commitment to a continually improving environment.
Valid driver’s license and adequate vehicle insurance coverage.

Responsibilities

Coach and lead the Workforce Center team to ensure operations meet funding source requirements and performance goals and objectives are met or exceeded.
Develop and implement strategies that incorporate performance objectives into staff members’ daily operations.
Implement and oversee a quality management model for continuous improvement and customer satisfaction.
Assist management with administrative needs and supervise day-to-day project operations.
Assist the Project Director and Fiscal Team with budget preparation and ongoing fiscal monitoring.
Represent the Workforce Centers in local, state, and national forums as requested by the Board.
Conduct regular staff meetings to review performance and contract requirements.
Monitor compliance with applicable federal, state, and local regulations governing workforce development operations.
Establish and maintain positive working relationships with the Board, employers, community partners, supportive service organizations, economic development groups, and workforce partners.
Communicate project deliverables to Board members, DWFS management, operations staff, community partners, and the general public.
Identify best practices for replication where appropriate.
Assist the Project Director with hiring and promoting employees, recommending personnel actions, and providing timely performance-focused coaching.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Perform other reasonable related duties and special projects as assigned.