Deputy Director

Equus•Tulsa, OK

4h•$64,000 - $85,000

About The Position

The Deputy Director supports the strategic direction established by the Project Director and provides management, leadership, coaching, and staff support to implement the mission, vision, and business plans of the Board and Workforce Center System. The role helps ensure operations meet funding-source requirements and performance goals, oversees continuous quality improvement and customer satisfaction, supports daily project administration and fiscal monitoring, and maintains relationships with workforce and community partners. The Deputy Director also communicates project deliverables, shares best practices, and assists with hiring, promotion, coaching, and personnel recommendations. Other reasonable duties and special projects may be assigned as business needs require.

Requirements

Bachelor's degree in Human Services, Business, Education, or Human Resources, or equivalent.
Progressive responsibility in management and workforce development program operations.
Strong business knowledge of fiscal operations and performance measurement.
Prior experience as a senior staff member in Workforce Development.
Experience in training, coaching, and mentoring.
Top-level project management, organizational, personnel, problem-solving, and data-analysis skills.
Ability to meet deadlines, communicate at a high level, and work independently.
Strong technical skills and commitment to a continuously improving environment.
Valid driver's license and adequate vehicle insurance coverage.

Responsibilities

Coach and lead the Workforce Center team to meet funding-source requirements and achieve or exceed performance goals and objectives.
Develop and implement strategies that incorporate performance objectives into staff members' daily operations.
Implement and oversee a quality management model focused on continuous improvement and customer satisfaction.
Assist management with administrative needs and supervise the project's day-to-day operations.
Assist the Project Director and Fiscal Team with budget preparation and ongoing fiscal monitoring.
Represent the Workforce Centers in local, state, and national forums as requested by the Board.
Conduct regular staff meetings to review performance and contract requirements.
Monitor compliance with applicable federal, state, and local regulations governing workforce development business operations.
Establish and maintain positive working relationships with the Board, employers, community partners, supportive service organizations, economic development groups, and workforce partners.
Communicate project deliverables effectively to the Board, DWFS management, operations staff, community partners, and the general public.
Identify best practices for replication where appropriate.
Assist the Project Director with hiring and promoting employees, recommending fair and timely personnel actions, and providing timely performance-focused coaching.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Perform other reasonable related duties and special projects as assigned; work schedules may change and overtime may be required.