Deputy Director

Dynamic Workforce Solutions•Tulsa, OK

About The Position

The Deputy Director supports the strategic direction established by the Project Director and provides management, leadership, coaching, and staff support to implement the mission, vision, and business plans of the Board and Workforce Center System. The role helps ensure that Workforce Center operations meet funding-source requirements and achieve performance goals, while advancing quality improvement and customer satisfaction. The Deputy Director assists with day-to-day project operations, administrative needs, budgeting and fiscal monitoring, compliance, staff development, and communication with Board members, DWFS management, employees, community partners, and the public. The position represents Workforce Centers in external forums when requested, develops relationships with workforce and community stakeholders, and identifies practices that may be adopted to improve services. The work is primarily performed in an office environment, with occasional travel to other locations. Physical requirements include lifting and carrying items of varying weights, as well as reaching, twisting, driving, and using a computer keyboard and basic office equipment. A valid driver's license and adequate vehicle insurance are required.

Requirements

Bachelor's degree in Human Services, Business, Education, or Human Resources, or equivalent.
Progressive responsibilities in management and workforce development program operations.
Strong business knowledge of fiscal operations and performance measurement.
Prior experience as a senior staff member in Workforce Development.
Experience in training, coaching, and mentoring.
Top-level project management, organizational, personnel, problem-solving, and data-analysis skills.
Ability to meet deadlines required by employees and customers.
Strong communication skills and ability to work alone.
Strong technical skills and commitment to a continuously improving environment.
Valid driver's license and adequate vehicle insurance coverage.

Responsibilities

Coach and lead the Workforce Center team to ensure operations meet funding-source requirements and performance goals and objectives are met or exceeded.
Develop and implement strategies that incorporate performance objectives into staff members’ daily operations.
Implement and oversee a quality management model focused on continuous improvement and customer satisfaction.
Assist management with administrative needs and supervise day-to-day project operations.
Assist the Project Director and Fiscal Team with budget preparation and ongoing fiscal monitoring.
Represent the Workforce Centers in local, state, and national forums as requested by the Board.
Conduct regular staff meetings to review performance and contract requirements.
Monitor compliance with applicable federal, state, and local regulations governing workforce development operations.
Establish and maintain positive working relationships with the Board, employers, community partners, supportive service organizations, economic development groups, and workforce partners.
Communicate project deliverables effectively to Board members, DWFS management, operations staff, community partners, and the general public.
Seek out best practices for replication when appropriate.
Assist the Project Director with hiring and promotion decisions, recommend personnel actions, and provide timely performance-focused coaching.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Perform other reasonable related duties and special projects as assigned to meet company objectives.