TEMP - Deputy Manager, Duty
About The Position
The Deputy Manager, Duty plays a key operational leadership role in overseeing real-time transport operations during assigned shifts for FIFA World Cup 2026™ in Kansas City. This role supports the coordination of all active transport functions across venues, depots, bus operations, and city-wide mobility services, ensuring seamless execution of the transport plan during live operations. Working within the Transport Operations Centre (TOC) and wider command structure, the Deputy Manager, Duty acts as a central decision-maker during shifts, ensuring operational issues are resolved quickly and effectively while maintaining alignment with FIFA service levels and safety standards.
Requirements
- Minimum 4–6 years of experience in transport operations, event logistics, or operations control roles.
- Proven experience in operational leadership or duty management roles.
- Experience managing multi-functional teams and complex operational environments.
- Strong understanding of transport operations, event mobility, and multi-modal coordination.
- Experience working in operations control environments (TOC, DOC, BOC, or command centres).
- Excellent decision-making and problem-solving skills in high-pressure situations.
- Strong communication and stakeholder coordination abilities.
- Ability to interpret operational data and respond in real time.
- Proficiency in Microsoft 365 and transport management systems.
- Strong leadership and team coordination capabilities.
- Fluency in English required
Nice To Haves
- Experience in large-scale events, command centres, or transport coordination environments preferred.
- multilingual or bilingual ability is an advantage.
Responsibilities
- Act as the operational lead during assigned shifts, overseeing live transport operations across all functional areas.
- Monitor and coordinate transport activities across venues, depots, bus staging, Last Mile, LATMP, and rideshare operations.
- Monitor and coordinate transport activities across venues, depots, bus staging, Last Mile, LATMP, and rideshare operations.
- Lead response to incidents, disruptions, delays, or safety concerns, ensuring timely resolution and escalation when required.
- Liaise with operational managers, security teams, law enforcement, and city agencies to ensure coordinated responses.
- Track service delivery, vehicle flow, passenger movement, and operational KPIs in real time.
- Activate contingency plans and adjust operations in response to changing conditions or demand.
- Provide shift reports, incident logs, and operational updates; ensure smooth handovers between duty shifts.
- Support supervision of operational teams and ensure alignment with workforce deployment and scheduling.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
