TEMP - Deputy Manager, Last Mile
About The Position
The Last Mile Deputy Manager supports the planning, coordination, and live execution of all Last Mile operations during FIFA World Cup 2026™ events in Kansas City. Working under the direction of the Last Mile Manager, this role assists in managing the final stage of the spectator journey—from transport drop-off points such as bus malls, Park & Ride sites, and rideshare zones through to venue entry points. The Deputy Manager plays a critical role in ensuring safe, efficient pedestrian flow, effective wayfinding, and seamless coordination between transport, security, and venue teams, helping deliver a positive and well-managed spectator experience.
Requirements
- Strong understanding of pedestrian flow management and crowd dynamics in large event environments.
- Experience in managing operations across Last Mile routes, transport hubs, and venue access points.
- Knowledge of wayfinding strategies and spectator behavior patterns.
- Ability to lead teams and coordinate multi-agency operations.
- Strong problem-solving and decision-making skills in real-time scenarios.
- Excellent communication and stakeholder management skills.
- Familiarity with ADA accessibility standards and inclusive service delivery.
- Minimum 2–5 years of experience in event operations, transport logistics, crowd management, or venue operations.
- Fluency in English required.
Nice To Haves
- Experience supporting large-scale international events or major sporting events is highly desirable.
- Previous supervisory or leadership experience in field operations is preferred.
- Multilingual or bilingual ability is considered an advantage.
Responsibilities
- Assist in the implementation and delivery of the Last Mile Operations Plan across assigned zones.
- Support the management of high-volume pedestrian movement between transport hubs and venue entrances.
- Supervise Last Mile Supervisors, marshals, and support staff across key walking routes and spectator corridors.
- Ensure proper placement and maintenance of signage, barriers, fencing, lighting, and wayfinding systems.
- Coordinate with Transport, Security, Volunteers, Guest Services, and Venue Operations teams.
- Assist in managing the separation and movement of different FIFA client groups in line with access protocols.
- Monitor real-time conditions, identify congestion points, and implement crowd control or re-routing measures.
- Support accessibility services and ensure inclusive movement for spectators with mobility needs.
- Respond to operational issues such as congestion, safety risks, or service disruptions and escalate as needed.
- Maintain operational logs, incident reports, and provide daily updates to the Last Mile Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
