Deputy Head Housekeeper at Warren Street Hotel

Crosby Hotel LLC•New York, NY

14h•$72,000 - $75,000

About The Position

The Deputy Head Housekeeper works with the Head Housekeeper to manage the housekeeping team and sustain Firmdale’s standards. The role is responsible for running the department when the Head Housekeeper is absent. It involves supporting daily operations, supervising and training staff, maintaining room and public-area standards, coordinating with other departments, handling guest concerns, and contributing to staffing, administration, stock control, and team development.

Requirements

Ability to mentor and inspire team members.
Exceptional organizational and administrative skills.
Friendly demeanour.
Excellent spoken and written English.
Friendly and professional telephone etiquette.
Exceptional PC skills.
Ability to remain calm under pressure.
Attentiveness to detail.

Responsibilities

Support the Head Housekeeper in overseeing the daily operations of the housekeeping department.
Lead the team and attend management morning meetings in the Head Housekeeper’s absence.
Conduct daily briefings for the housekeeping team.
Check completed bedrooms and supervise staff to ensure cleaning meets the required standards.
Report design issues and maintenance faults to the appropriate department and follow up on corrective action.
Ensure daily and weekly projects are followed and completed.
Liaise with Reception about completed rooms and update the computer system with room status.
Ensure lost property is logged according to standards in Go Concierge.
Ensure staffing areas are covered according to business needs.
Stay informed about functions and events taking place at the hotel.
Check public areas, the linen room, chute room, and bedrooms daily.
Monitor contractors’ work standards and security while they are in the building.
Ensure guest complaints are handled professionally, promptly, and efficiently, referring them to the Duty Manager when necessary.
Assist with installing new systems and procedures.
Ensure maintenance and soft-furnishing repairs are reported promptly and followed up.
Train staff and maintain records of training on Firmdale standard operating procedures.
Create incentives to inspire and motivate the team.
Conduct regular stock control and process orders with the Head Housekeeper.
Assist with appraisals and interviews as required.
Understand and follow departmental administration procedures.
Maintain knowledge of hotel fire, emergency, and security procedures, and protect guest and hotel property.
Maintain a clean, safe, hazard-free work environment.
Maintain thorough knowledge of the hotel and company, and continually improve job knowledge.
Set a consistently good example in dress and behaviour, and take responsibility for personal development in liaison with the Head Housekeeper.
Carry out other reasonable duties to assist with the smooth running of the company.

Benefits

Competitive salary.
Generous paid time off for full- and part-time team members, including New York sick and safe leave, paid vacation days, and personal days.
Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members.
Complimentary meals on shift.
Free uniform dry-cleaning service.
Commuter transit benefits available from Day 1.
Ongoing training and professional development, including an annual education reimbursement program up to $3,000.
Social events throughout the year, including holiday parties and team member appreciation events.
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Departmental and company-wide incentive programs.