HOTEL HEAD HOUSEKEEPER

Town Pump, Inc.•Dillon, MT

About The Position

The Hotel Head Housekeeper manages housekeeping and laundry operations to ensure Town Pump and brand quality and operational standards are met. The role models the Hotel Group Mission Statement: “Genuine Hospitality from genuine people committed to providing comfort and service.” The position supervises housekeeping and laundry team members, assigns daily work, oversees room and area inspections, manages supplies and equipment, and supports hotel operations as needed. This position has an initial 365-day (one-year) probationary period.

Requirements

High school diploma, GED, or related experience.
Knowledge of general housekeeping and recordkeeping.
Ability to communicate courteously and professionally with teammates, management, and guests.
Ability to compute basic math.
Ability to be punctual and work within a flexible work schedule.
Strong work ethic and a high degree of pride and integrity in job performance.
Ability to work in an open environment with frequent interruptions and guest interaction.
Ability to walk, stoop, climb, and stand for long periods.
Ability to lift and carry 15–20 pounds regularly and up to 50 pounds occasionally.
Ability to operate a motor vehicle in all types of weather and road conditions.
Ability to work in varying temperatures and tolerate regular exposure to cleaning solutions.

Nice To Haves

Basic computer skills.

Responsibilities

Complete required company and brand-specific training and certifications in a timely manner.
Wear the required uniform and nametag while on shift and follow grooming and appearance guidelines.
Supervise housekeeping and laundry team members, including participating in hiring, training, performance management, conflict resolution, discipline, suspension, and termination as required.
Assign daily work for the housekeeping and laundry departments and distribute assignments.
Sign out and sign in master room keys daily.
Clean guest rooms to Town Pump/brand and time standards.
Inspect guest rooms using the Brand Quality Assurance Inspection Form to ensure brand standards are met.
Inspect rooms, public areas, storerooms, and laundry, and provide regular feedback to team members.
Practice and reinforce safe working conditions under OSHA guidelines, including Bloodborne Pathogens requirements.
Manage linen and supply inventory and generate supply requisitions.
Maintain and take responsibility for lost and found items.
Coordinate required repairs to rooms and public areas with maintenance.
Maintain equipment in good working order, report known service, equipment, and property issues, and ensure work orders are in place.
Perform other duties as needed, such as folding laundry, cleaning the lobby and public areas or guest rooms, and assisting with breakfast service.
Educate and train new team members on job duties and local, state, and federal laws and safety.
Conduct regular meetings for continued training and proficiency and keep meeting minutes.
Comply with Town Pump expectations for confidentiality of guest and company information.