Deputy Head Housekeeper at Warren Street Hotel

Crosby Hotel•New York, NY

12h•Onsite

About The Position

The Deputy Head Housekeeper works with the Head Housekeeper to manage the housekeeping team and ensure Firmdale’s standards are consistently maintained. The role is responsible for running the department when the Head Housekeeper is absent, supporting the daily operation of the department, and helping deliver exceptional guest experiences at Warren Street Hotel. The position oversees staff, room readiness and cleanliness, public areas, stock, records, training, maintenance follow-up, guest complaints and departmental administration. It also supports the introduction of systems and procedures, team development and the smooth running of the hotel.

Requirements

Ability to mentor and inspire team members.
Exceptional organizational and administrative skills.
Friendly demeanour and professional telephone etiquette.
Excellent spoken and written English.
Exceptional PC skills.
Ability to remain calm under pressure.
Attentiveness to detail.

Responsibilities

Support the Head Housekeeper in overseeing the daily operations of the housekeeping department.
Lead the team and attend management morning meetings in the Head Housekeeper’s absence.
Conduct daily briefings for the housekeeping team.
Inspect completed bedrooms and check public areas, the linen room and the chute room daily.
Report design issues and maintenance faults to the appropriate department and follow up to ensure they are corrected.
Ensure daily and weekly projects are followed and completed.
Coordinate with Reception regarding room completion and update the computer system with room status.
Supervise housekeeping staff to ensure cleaning meets required standards.
Ensure lost property is logged according to procedure in Go Concierge.
Ensure staffing areas are covered according to business needs and remain aware of functions, events and contractors in the building.
Monitor contractors’ work standards and security.
Handle guest complaints professionally and promptly, referring them to the Duty Manager when necessary.
Assist the Head Housekeeper with installing new systems and procedures.
Report maintenance promptly and correctly, follow up on actions, and ensure repairs to soft furnishings are completed promptly.
Train staff and maintain records of training on Firmdale SOPs.
Create incentives to inspire and motivate the team.
Conduct regular stock control and process orders with the Head Housekeeper.
Assist with appraisals and interviews as required.
Understand departmental administration procedures and hotel fire, emergency and security procedures.
Maintain a clean, safe and hazard-free work environment and protect guest and hotel property.
Maintain thorough knowledge of the hotel and company, continually improve job knowledge, and carry out other reasonable duties that support the company.
Set a consistently good example in dress and behaviour.
Take responsibility for personal development in liaison with the Head Housekeeper.

Benefits

Competitive salary.
Generous paid time off, including New York sick and safe leave, paid vacation days and personal days for full- and part-time team members.
Comprehensive medical, dental and vision benefits, and life insurance.
New York Secure Choice support for most team members.
Complimentary meals on shift.
Free uniform dry-cleaning service.
Commuter transit benefits available from Day 1.
Ongoing training and professional development, including an annual education reimbursement program of up to $3,000.
Social events throughout the year, including holiday parties and team member appreciation events.
Exclusive discounts at Design Hotels, staff sales, spa discounts and product perks.
Departmental and company-wide incentive programs.